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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16787 reviews)

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4.95

Based on 16,787 reviews, last reviewed 17th May 2026

99650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change has literally saved my life. Step change has literally saved my life. The phone operators are fantastic, put you at ease and don’t make you feel bad. Reviewed on: 17th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16787)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Super supportive help

Step change help me not only manage my debts but also help me save and have a plan for the future. Reviewed on: 7th July 2023

Very happy customer overall of services provided

Very happy indeed, as the service is a charitable good cause helping people like me on low income. This allows me to take responsibility for my debts and financial management. In order to be in a better financial position now and present future. The services provided by StepChange is outstanding with the debt tools and online free services are excellent Reviewed on: 7th July 2023

Supportive

I didn't think anyone would understand or listen to my financial woe, the representatives were helpful and knowledgeable. All information provided was clear and the advice given pointed me in the right direction. My plan has been setup and I am little less worried about drowning in debt. Reviewed on: 7th July 2023

Great advice saved me financially from a lot of heartache

Saved me in so many ways I didn’t know which way to turn financially a real lifesaver Reviewed on: 7th July 2023

Great company

Really helped when I was in a bad place. Took all the pressure of my shoulders. Would recommend to anyone Reviewed on: 7th July 2023

Patient staff

Stepchange were absolutely brilliant with me. I had clear information and advice. They took my stress away. Reviewed on: 7th July 2023

Brilliant help

Step change has sorted my debts into manageable chunks. They are so kind to talk too, never judgemental & so helpful. I would advise anyone to call them Reviewed on: 7th July 2023

StepChange...

...were there for me, didn't judge me, helped me. They sorted out the financial pickle I was in and gave me my peace of mind back. Reviewed on: 7th July 2023

Such a helpful company

I fund myself in a position of debt unexpectedly after being unable to secure a job after being made redundant in my last year of employment. I felt so stupid, but was assisted by a very kind young man who reassured me we could get this matter sorted. he made me feel at ease and helped me through the full process thank you so much Reviewed on: 7th July 2023

An Amazing, Life-changing Service

At a time of my life when I have been undergoing unbelievable stresses and upheaval, Step Change have been quite literally life changing. The are totally professional and their communications have been outstanding. The fact that you can choose to deal with the by phone or entirely online makes things much easier for those people who are struggling with anxiety or are feeling ashamed. I still have many mental health issues to deal with, but my debts are no longer one of them thanks to Step Change. Reviewed on: 7th July 2023

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