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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14602 reviews)

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4.95

Based on 14,602 reviews, last reviewed 12th Jun 2025

330700% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The helper I was in a position where I don’t know what to do anymore and stepchange was there for me,helping me to arrange with my creditors. A big thank to the... Read more Reviewed on: 12th June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14602)

Review of the StepChange, Debt Management:

Kind and supportive staff

Kind and supportive staff who are non judgemental with regards to your personal circumstances. Debt management plans are designed to your level of income and expenditure, work well and can be updated easily with changes in circumstances. Online access makes the plan easy to manage. I would highly recommend Stepchange to people who need support with debts. Reviewed on: 2nd May 2024

The helper

I was in a position where I don’t know what to do anymore and stepchange was there for me,helping me to arrange with my creditors. A big thank to them. Reviewed on: 12th June 2025

Professional, caring and treated me with empathy.

Professional, caring and treated me with empathy. I felt relieved of their support, they helped me to turn things around in a manageable way. I highly recommend their services. Reviewed on: 12th June 2025

Extremely helpful & understanding.

Extremely helpful & understanding. Have really supported me in my journey to become debt free. Reviewed on: 12th June 2025

With you every step of the way (pun intended)

Finished an IVA about a year ago with this company, emergency expenditure and furlough delayed things. But SC were there every step (pun). Always at the end of the phone when needed. Reviewed on: 12th June 2025

Really helped me out , thank you

Really helped me out , thank you Reviewed on: 12th June 2025

Caring patient and non judgement at step change

Absolutely fantastic company excellent staff on the phone, friendly understanding patient caring helpful non judgemental just what you need when you're frightened anxious and worried about debts makes it so much easier to reach out Reviewed on: 12th June 2025

They have really helped and supported me through the...

They have really helped and supported me through the difficult journey of dealing with debt. Would not have managed without them. Reviewed on: 12th June 2025

Stepchange is a life saver.

Stepchange is a life saver. it helps to focus on managing money. Because it connects to lenders and helps arrange manageable payment terms. It certainly lessen stress levels. I would have been in a much worse situation without the help of Stepchange. Reviewed on: 12th June 2025

Step change helped me

I couldn’t recommend step change enough. They have helped me massively & got me back on track with my debts. Their customer service is amazing & they’re very empathetic & don’t judge you at all. They really are there to help! Reviewed on: 12th June 2025

Fantastic Debt Management Company

From start to finish it was very easy to navigate online and the customer service was brilliant. Reviewed on: 12th June 2025

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