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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

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4.64
Based on 104 reviews, last reviewed 18th Jun 2025
25% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
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Latest highest rating:

5

SBS just make my life easier. SBS just make my life easier. Every communication I have them is explained so easily and straightforward. Always helpful in every way . I just sp... Read more Reviewed on: 18th June 2025
Gerry's avatar
Gerry

Latest lowest rating:

1

Incompetent, frustrating and time-wasters Utterly incompetent. Took 2 months to event get our re-mortgage application processed (costing time, and money) and then every single thing we put was... Read more Reviewed on: 13th March 2025
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Clare R
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About this product

Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (104)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

Beware false promises from this lender!

1
We were pre-approved for a loan, which was a 35% loan to value purchase. With our large down payment and small loan we felt comfortable making an offer on a home we liked and expected a fairly simple closing process. Then we were told the parameters of our loan had changed despite already being pre-approved. We agreed to the change, though it put a bit of strain on us. Now, we believed we could proceed, but after foot dragging by the lender, once again they changed the terms, and once again we reluctantly found a way to make it work. And then, after all our capitulations, we found out that our loan was denied on a technicality we had never been made aware of. So we have a contract with no lending secured after weeks thinking that approval was already somewhat assured. We feel deceived and cheated out of precious time which might result in us losing our contract on our purchase and out the fees we incurred from this lender and our solicitors. Reviewed on: 12th August 2024
Valerie R's avatar
Valerie R
Reply from Suffolk Building Society, formerly Ipswich Building Society Hi Valerie, we are sorry that our services have not met your expectations. Please can you get in touch with us on [email protected] or 0330 123 0723 so we can discuss the matter further with you. Response date: 19th August 2024
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Suffolk Building Society, formerly Ipswich Building Society

Suffolk Building Society Cares About The Customer!

5
Suffolk Building Society offered me a mortgage when Halifax didn't and when it came time to remortgage they offered me the best rate! I am very happy with their product and consistently excellent customer service and would recommend them wholeheartedly. Reviewed on: 7th February 2023
Verified Member's avatar
Verified Member

Best Mortgages

5
We have had a mortgage with Suffolk Building Society formerly Ipswich Building Society for over 25 years. The society are friendly and always provide a very personal service. The information they provide is clear and the staff are always on hand to answer any questions. The society is local and I would not hesitate to recommend to others Reviewed on: 7th February 2023
Verified Member's avatar
Verified Member

Efficient and friendly

5
We have three mortgages with the Suffolk and each year have contact with the mortgage team regarding various matters , they are always friendly and efficient in resolving matters. Reviewed on: 7th February 2023
Verified Member's avatar
Verified Member

Remortgages

5
Staff are always helpful and offer individualised solutions. Maximum efficiency when implementing offers. Great online operation. Reviewed on: 7th February 2023
Verified Member's avatar
Verified Member

Pro

5
The Society with outstanding people skills. Reviewed on: 7th February 2023
Verified Member's avatar
Verified Member

High rates, crazy termination clauses and difficult to deal with

2
We have found the Society difficult to deal with, you can’t do anything online, very slow at communicating, lots of errors in communications (like the wrong dates on mortgage statement) and the fees they have are extremely high in comparison to market rates. Reviewed on: 7th February 2023
Verified Member's avatar
Verified Member
Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for taking the time to bring your concerns to our attention. We are very sorry to hear about your recent experience with us. This is certainly not the service we strive for and we're sorry we didn't meet your expectations. Please be assured that we have conducted a full internal review following the mortgage statement error, after recognising and rectifying this as soon as possible for members. If you would like to discuss any specific issues further please do email us at [email protected]. Response date: 9th February 2023
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Suffolk Building Society, formerly Ipswich Building Society

Excellent People and Company.

5
Two years ago I applied for a mortgage with the then Ipswich Building Society now Suffolk Building Society. It was a thorough process but at all times I was kept properly informed by the person who was handling the application. I felt this person knew exactly what she was doing. At all times she was polite and pleasant to deal with. My application was successful. I would thoroughly recommend the Suffolk Building Society. It is a much more personal service, the people are very nice. Reviewed on: 7th February 2023
Verified Member's avatar
Verified Member

Delightful, considerate and human building society

5
We took out a mortgage on our house to help children get on the property ladder and have found Ipswich now Suffolk Building Society a friendly, professional and human organisation - just like building societies and banks used to be but so few are these days. A great team of people. Reviewed on: 25th November 2022
Terry Pinchin's avatar
Terry Pinchin

Efficient and friendly

5
Every time I’ve called I’ve always got to speak to someone straight away which is unusual for most mortgage companies who have huge waiting times. Suffolk are virtually instant even in a busy mortgage crisis period. Another huge plus is that it’s always been a British person I’ve spoken to who’s easy to understand. I find that a big proportion of financial institutions employ people who are hard to understand with heavy accents. I think this company is so good I will be moving my other buy to let’s over to them as soon as is viable. Reviewed on: 26th October 2022
Cbryce's avatar
Cbryce

Pleasant people to deal with, but unnecessarily slow.

4
It took too long to finalise, which held up completion; so by the time it did the rate had increased noticeably, done in a speedier time-frame, (very do-able) it would have been at the original quote, around a hundred pounds a month cheaper. The people are all helpful and friendly. Reviewed on: 19th October 2022
Barbara Page's avatar
Barbara Page
Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for your review and we are sorry to read your understandable disappointment with our timeframes. In recent months the mortgage market has faced unprecedented demand, resulting in the Society receiving a large volume of mortgage enquiries, and applications, during a short space of time. We took swift action to address this but, regrettably, we naturally found our service times increasing – we know this is far from ideal. Thank you for your comments about our staff and we are pleased you were provided with a good service. Response date: 20th October 2022
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Suffolk Building Society, formerly Ipswich Building Society

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