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Suffolk Building Society, formerly Ipswich Building Society: Savings reviews

Name: Savings
Rating: 4.93 (1598 reviews)

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4.94

Based on 1,598 reviews, last reviewed 2nd Jan 2026

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Rachael was very helpful and efficient in dealing wi... Rachael was very helpful and efficient in dealing with my matters. I could not of been more pleased. The branch is easy to get to and parking is avail... Read more Reviewed on: 2nd January 2026

Latest lowest rating:

1

Waste of time no interest at all!!!!! We went to open 2 accounts, I explained that my children already had bonds with another bank, he zoned in on that and said they don't do them for unde... Read more Reviewed on: 3rd April 2024

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About this product

Suffolk Building Society savings reviews can help you to find out more about life at Suffolk Building Society. How easy is it to contact Suffolk Building Society? And how friendly are they? Our Suffolk Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Suffolk Building Society, formerly Ipswich Building Society Savings reviews (1598)

Changing saving accounts

The Staff at Saxmundham ,were very efficient,friendly and helpful. easy to make an appointment and a nice experience all round Reviewed on: 7th February 2023

2 year bond investment

We met with Benny at the Woodbridge branch. Very professional, friendly member of the team, who dealt with our investment with knowledge and confidence. Reviewed on: 7th February 2023

Made to feel like a criminal

Well when I go to take money out of my account or put it in , I should not be arsked in a abruped manner where has this money come from etc , and this is in front of other people in the building , you could take me to a room and ask me if you really must Reviewed on: 7th February 2023

Reply from Suffolk Building Society, formerly Ipswich Building Society We are very sorry that you have felt uncomfortable during the course of our due diligence; thank you for leaving us this important feedback. As a firm regulated by the Financial Conduct Authority we have rigorous systems and controls in place to protect our members and their funds. We take our obligations seriously however it's vital that members feel supported. We will therefore pass on your vital feedback to ensure these questions are asked in a sensitive manner. If you would like to discuss further do not hesitate to contact us by email [email protected] or by telephone on 0330 123 0723. Again, many thanks for your feedback. Response date: 13th February 2023

Excellent

Well run, friendly and competitive - what more could you want? Reviewed on: 7th February 2023

Very easy,friendly and co-ooperative account opening

I needed to open an account using a power of attorney. Then had trouble releasing money to fund this new account. Throughout I had a personal contact who made things clear and simple. Reviewed on: 7th February 2023

Review

Very friendly, however the way that customers are dealt with doesn’t feel very efficient. Long wait times and paperwork over the counter when paying in money. Reviewed on: 7th February 2023

The 'Hands on Building Society'

So nice to have the personal touch when visiting a branch being tired of the relentless march toward faceless interaction in many other financial organisations. Staff always friendly and helpful and returns on savings products are good. Very impressed with Suffolk Building Society's commitment to supporting the local community and the environment. Reviewed on: 7th February 2023

Setting up a Bond

I wanted to set up a bond for some savings, as I already have a suffolk building society account and as they have a branch in the town where I live (Halesworth) it made sense to set up a bond here. I made a booking to fit in with other commitments, service was excellent, advisor was very knowledgeable and it was set up very quickly. Reviewed on: 7th February 2023

Locally, and service just as it should be

Friendly and personal service from thoughtful and objective staff. Handily located so easy to just drop in. Reviewed on: 7th February 2023

Always received expert advice from local Halesworth office

I always use my local Suffolk Building Society office to manage my savings and received expert advice and assistance. Reviewed on: 7th February 2023

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