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Suffolk Building Society, formerly Ipswich Building Society: Savings reviews

Name: Savings
Rating: 4.92 (2414 reviews)

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4.92

Based on 2,413 reviews, last reviewed 17th Aug 2026

30% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Felixstowe Girls are always cheery and it’s a good experience in branch Reviewed on: 17th August 2026

Verified source

Latest lowest rating:

1

Waste of time no interest at all!!!!! We went to open 2 accounts, I explained that my children already had bonds with another bank, he zoned in on that and said they don't do them for unde... Read more Reviewed on: 3rd April 2024

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About this product

Suffolk Building Society have a range of savings accounts to choose from.

Savings accounts can be opened in branch or by post and some can be opened online. Suffolk Building Society have a handy calculator on their website to show how much interest you could earn.

Suffolk Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Suffolk Building Society before, you can also leave a review and share your experience.

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Suffolk Building Society, formerly Ipswich Building Society Savings reviews (2414)

Personal and friendly.

Personal and friendly. It feels like we're investing in the local area and not just for ourselves. Reviewed on: 7th February 2024

Friendly, very helpful and extremely knowledgeable.

All the staff I have dealt with have been friendly, very helpful and extremely knowledgeable about the products Suffolk Building Society offers. It is local and convenient providing an excellent service. I would highly recommend it. Reviewed on: 7th February 2024

Excellent service counter staff are really helpful a...

Excellent service counter staff are really helpful and friendly Reviewed on: 6th February 2024

Great experience

Efficient and professional staff, excellent comm Reviewed on: 6th February 2024

Good personal service.

Good personal service. Friendly and helpful staff. Reviewed on: 6th February 2024

Internet Problem Quickly Sorted Out

Had an internet problem setting up an online fixed rate Bond but Suffolk Building Society got back to me and soon sorted everything out to our mutual satisfaction. Reviewed on: 6th February 2024

Helpful staff

Really easy to get advice relating to my savings. Initial contact via email and then being able to speak to a knowledgeable person was so helpful to me. I cannot get into a branch easily so speaking to someone was great. Reviewed on: 6th February 2024

Helpful and convenient

Went through all their products in a face to face meeting which was conveniently arranged for a Saturday Reviewed on: 6th February 2024

PERSONAL TOUCH COUNTS

It was the personal touch that really enhanced my experience of opening a savings account. Staff went out of their way to assist me and make the experience seamless. Very different experience to opening accounts with other banks or building societies. It was dlso amazing to be able to contact the branch directly by telephone without having to select numerous options before getting to speak to someone or only being able to speak to people at a call centre who really are not sufficiently informed (not their fault) to help. Reviewed on: 6th February 2024

Face to face contact

Very helpful and good face to face contact Reviewed on: 6th February 2024

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