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Swinton Insurance: Car insurance reviews

Name: Car insurance
Rating: 2.77 (114 reviews)

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2.54

Based on 114 reviews, last reviewed 7th Sep 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

32%

11%

46%

Latest highest rating:

5

Car insurance bought with no fuss. Car insurance bought with no fuss. Reviewed on: 7th September 2025

Latest lowest rating:

1

Even 1 is too high a score! Even 1 is too high a score! I went to Swindon through confused.com, filled all the details out on Confused.com but by the time I went through to Swint... Read more Reviewed on: 21st May 2025

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About this product

You can get a Swinton car insurance quote over the phone or online.

Swinton offer three different levels of comprehensive car insurance: Essentials, Classic and Premier. Once you have a Swinton car insurance policy, you can view your documents, manage your policy and update your details online via the app.

Swinton car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Swinton before, you can also leave a review and share your experience.

Swinton Insurance Car insurance reviews (114)

Review of the Swinton Insurance, Car insurance:

These guys are an absolute joke.

These guys are an absolute joke. Took up a policy with them and they did nothing apart from mess around from the start. Now cancelled the policy and taken out another with the RAC which was issued immediately and with no phone calls or silly emails trying to increase the price. Even when asking to be put through to their complaints department they cut you off! As i questioned, if they are this incompetent at the start of a policy, what on earth are they like in the even of a claim? They have now been reported to the obbedsman for a full refund of all costs. Avoid Swinton, it's really not worth the hassle. Reviewed on: 21st June 2024

Scammers!

Just a bunch of scammers. The experience was cost me 635 pounds. Stay away from the Muppets. Reviewed on: 3rd May 2020

Appalling service

Swinton insurance turned out to be a nightmare even before the insurance kicked in. Due an error, of which we had no part whatsoever, Swinton made upsetting and urgent demands the night before Christmas, threatened repeatedly to cancel our insurance, and made changes to our no claims history to a period before we became their clients. Throughout our interactions with the company, customer service has proven to be unreasonable and unfriendly. Overall, becoming Swinton's clients has proven to be a thoroughly unpleasant experience. Reviewed on: 27th February 2020

Terrible Company To Deal With When Car Is Stolen

Terrible Company! I will never use Swinton Car Insurance Company again. I had a BMW stolen in June. They didn't really do anything other than chase money from me. The underwriter were great and done everything they needed to. Swinton on the other hand decide to chase me for £285 when I only had £160 left to pay on the policy. I've paid the full amount to get rid of these pests but will never use them again. I would seriously consider not using them as if you have a car stolen you won't get any support or courtesy car and all they will do is hound you for your money. Reviewed on: 22nd January 2020

Excellent company

I've been with Swinton insurance for a few years now, they are always very helpful with any queries I have. Reviewed on: 14th September 2019

Faithful and loyal

Always a happy voice at the end of the line and a very helpful one too. Reviewed on: 12th September 2019

Ok, nothing special

Competitive price but average service. Reviewed on: 11th September 2019

Great insurance package

Great insurance package but ensure you do not just let them renew your policy without calling them for a better quote. They emailed to say thank you for renewing and I called as I compared other prices and they were too high and I got the exact same package as I was renewing for over £125 less per year. Reviewed on: 1st September 2019

A pretty good choice

This provider has been good at paying out (I was hit by a lorry while parked and someone hit the back of my car in traffic) but the parent increase is quite large for accidents where you're not at fault. the main issue is they won't insure learners on the same policy which makes it difficult to practice. Reviewed on: 1st September 2019

Efficient and thorough

I felt the quote they offered me was fair and competitive. As a customer, I felt valued. Their manner was professional yet friendly. Reviewed on: 15th July 2019

Re-newal

The only company that did not raise it's prices at re-newal time and were the cheapest. Reviewed on: 18th April 2019

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