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Tembo Money: Cash ISA reviews

Name: Cash ISA
Rating: 4.81 (70 reviews)

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4.78

Based on 70 reviews, last reviewed 19th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

3 star

2 star

Latest highest rating:

5

Happy customer Great company, ISA so easy to set up and app is great Reviewed on: 13th June 2025

Latest lowest rating:

1

There terms and conditions state 7 days notice bef... There terms and conditions state 7 days notice before cutting interest rates, but they only give you just 2 days notice. Only pay a little bit... Read more Reviewed on: 19th June 2025

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About this product

A Tembo cash ISA can be opened in minutes with as little as £10.

The interest rate is variable and you can have unlimited same day withdrawals with no penalties. Interest accumulates daily and is paid monthly. You can track the performance of your Tembo cash ISA in the app.

Tembo cash ISA reviews help you find out what it’s really like to be a customer. If you’ve used Tembo before, you can also leave a review and share your experience.

Tembo Money Cash ISA reviews (70)

Review of the Tembo Money, Cash ISA:

Problems with Tembo, How disorganised can you be?!

Problems with Tembo. I first applied for the Tembo Isa account on the 6th April. Unfortunately the automatic verification failed and I was directed to use a process called Onfido Identity Verifcation. Without realising it, this was the start of a repetitive and problematic process that doesn’t seem to have an end to it. The first set of identifications I sent failed due to the fact that my passport image I used was a high resolution scanned image taken using a scanner. Apparently this image was not sufficient as they require a photo to be taken of the passport. The photo I took of myself at the time was however fine. The problem here is that it took two days for Onfido Identity verification to inform me that the passport image could not be used. I took a photo of my passport as requested and attached the photo I had previously taken of myself and resubmitted the verification (08/04/2025). Another day passed. I received a link from Onfido Identity Vefication again this time however it had somebody elses name!. I contacted Heather at Onfido to inform her that the wrong persons name was sent on a link to me. She re-assured me that this was a typing error and that it was a simple mistake. Not a problem. I was also informed that I had received the link because my verification had failed due to the fact that the photo I had taken of myself was older than 24 hours. No kidding! I took the photo on the Sunday and a number of days had elapsed before they had contacted me. Anyway, I submitted the verification once more this time with an up to date photo of myself and another photo of my passport once more so as not to fall foul to the fact they take so long to process that it would fail again. Shortly after submitting I received another email from Onfido once again addressed to a different individual asking me once more to go through the verification process. I immediately emailed Onfido again detailing that I had once again received an email addressed to a different individual and that I am seriously concerned that they had emailed once again requesting verification again. Helen from Ofido emailed me back(10042025 12:02) to inform me that the checks have now passed however. They would need the technical support team to manually update this and they will let me know once completed. Shorty after this I received another email once again addressed to the different individual requesting that I once again go through the verification process once more. I once again emailed Onfido verification indicating that I had now received three emails addressed to a different individual. Another day has passed and you guessed it, I have once again received another email addressed to the other individual to once again go through the validation process again. It is now the 11/04/2025 6pm and even after a week my account is still not setup. This combined with the multiple emails addressed to a different individual has seriously dented my confidence in Tembo to operate as a professional organsiation! Reviewed on: 11th April 2025

Worth a lot

I’ve received a bonus money by switching cash isa from another bank to Tambo. Not only that, the interest has been increasing since then! Reviewed on: 13th March 2025

Really efficient and great rate for cash isa!

Really efficient and great rate for cash isa! Reviewed on: 12th March 2025

Easy to transfer from a different product.

Easy to transfer from a different product. Good customer service. Brilliant UI design (please never change this). And lastly but not least, very attractive interest rates. Reviewed on: 12th March 2025

Good interest rate, easy app feature, great customer...

Good interest rate, easy app feature, great customer service. Reviewed on: 12th March 2025

Great rates, brilliant customer service and impeccab...

Great rates, brilliant customer service and impeccable app with no issues with it at all. Always friendly and always up front and honest about what is going on - be it good or bad. Interest paid monthly and you can see how much is being paid per day. Couldn't recommend enough. Reviewed on: 12th March 2025

Excellent, super easy to use and view savings progress!

Excellent, super easy to use and view savings progress! Reviewed on: 12th March 2025

Amazing ISA rate.

Amazing ISA rate. Slick app. Great service from start to finish. ISA transferred in no time. I liked that it was all done online and I got lots of updates as things progressed. And Tembo is a name I can trust as they do more than just Savings. Reviewed on: 15th February 2025

The app is awesome!

The app is easy to navigate, has the information you want and useful articles! I haven’t had any difficulties banking with them. Reviewed on: 8th February 2025

After using Tembo for my mortgage I saw they offered...

After using Tembo for my mortgage I saw they offered a cash ISA at a really good rate so I am now saving with them too. As I was already a customer it was so easy to set up. I love the app. It’s so easy to use. It’s great to have my savings and mortgage advice all in one place. What a great idea! Well done Tembo. Reviewed on: 8th February 2025

One of the highest rate out there , but with an app...

One of the highest rate out there , but with an app that is fluid , cristal simple to navigate and very light. Also the rate is high without the fuss of a bonus rate being added. 2 things are simply missing : The ISA Cash is not a Flexible Cash ISA , and withdrawal is not using Faster Payment so that the money is withdrawn near instantaneously (8s to 5min max , with a warning it could take up to 2hrs) Reviewed on: 4th February 2025

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