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Tembo Money: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.98 (1427 reviews)

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4.97

Based on 1,427 reviews, last reviewed 23rd Jan 2026

16000% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

2 star

Latest highest rating:

5

Thank you Emma. Roger and Julie. I’ve come here to review Emma. Outstanding, lovely, helpful, friendly, careful, conscientious, diligent, professional, wonderful - the list goes on. M... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Useless, bad service, past from pillar to post. Useless, bad service, past from pillar to post. I had to use another broker as they haven’t got there act together. I was a fairly simple case as well... Read more Reviewed on: 8th May 2025

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About this product

Tembo is an award-winning mortgage broker in the UK.

Tembo’s smart technology can check mortgage eligibility in seconds by searching over 100 lenders and affordability boosting schemes. You get a personalised recommendation plan and a dedicated advisor through the process.

Tembo mortgage broker reviews help you find out what it’s really like to be a customer. If you’ve used Tembo before, you can also leave a review and share your experience.

Tembo Money Mortgage Broker reviews (1427)

Review of the Tembo Money, Mortgage Broker:

Paul Herbert & Jess Eley are Superstars!

Paul Herbert & Jess Eley have been absolutely incredible! Cannot shut up about the amazing service they have provided. When I first started looking into a mortgage I had no idea. Jess and Paul explained everything and ensured I felt supported throughout the entire journey. They have been down to earth, they have answered every question no matter how silly, they have gone above and beyond what I ever expected of them. I would recommend to any first time buyer who has no idea where to start as they are supportive, informative and genuinely look out for their customers. I don’t have a single negative thing to say about Tembo, they have been incredible. Reviewed on: 31st March 2025

Great service, and free too if you'real already a Te...

Great service, and free too if you'real already a Tembo saver. Big thanks to Kim and Amy for getting everything sorted. Reviewed on: 16th January 2026

Thankful First Time Buyers!

As first time buyers me and my partner had no idea where to start with buying a house. Luckily through my partners work we were linked with Tembo Money to get some advice. From our first enquiry we had an appointment within a week and a follow up within days. Brad was incredibly helpful; he was knowledgeable and able to explain clearly what we needed to do and how to do it. He was quick and super efficient as well as having great communication. Brad was also lovely and friendly and put us at ease. As we progressed we moved over to Emma to help with our application. Emma was wonderful, she introduced herself straight away and updated us at each step of the process. Emma had our application done quickly and we received a mortgage offer in days. Kindly Emma then detailed our next steps which has helped us keep moving forward. Thank you Tembo for your great advice and wonderful customer service. Reviewed on: 16th January 2026

Great service from both Jason and Jodie.

Great service from both Jason and Jodie. Quick at replying and very helpful, Reviewed on: 15th January 2026

Tembo are definitely the best

From initial contact with Tembo it has been virtually stress free and I've never experienced that before Kane Garret was so helpful and he clearly knows his stuff he listened and I felt heard and straight away my initial concerns about the process evaporated.Kane informed me that j would be looked after by Callum Doherty during the next phase and Callum equally as brilliant informative professional I just knew I had chosen the right company and I certainly will not hesitate to recommend Tembo to all my family and friends and anyone I speak to I'm so impressed. I feel I had the best with Kane and Callum.Ive been a nurse all my career of 36 years and their people skills and communication skills are excellent and that's so important when dealing with such a important and stressful issues to do with money. I can honestly say I have not felt stressed throughout the whole efficient process of remortgaging Reviewed on: 15th January 2026

Excellent mortgage advice from a great team

I used the mortgage broker service with Fae and Elly. The advice given was clear and concise and helped me get a great deal on my remortgage. There was the opportunity to check in post offer to see if better rates were available. Communication was excellent throughout. Reviewed on: 15th January 2026

Great Experience.

Great Experience. Dealt with Gemma and Jessica, both very knowledgeable, friendly and efficient. They made the whole experience very easy and it was sorted out very quickly Reviewed on: 15th January 2026

Beth and Callum were very helpful and always availab...

Beth and Callum were very helpful and always available whenever I needed them! Dealt with Matt a lot previously who is also great. Reviewed on: 14th January 2026

Best Service Ever

Wow what an amazing service - Ruth was efficient knowledgeable and worked fast with me to help secure my mortgage offer to allow our offer on the property we so desperately wanted. I would even say she went that extra mile and I felt so confident all the way that her advice and work ethic were impeccable with the help of assistant Tia they make a dream team. Thank you so much for your help and always a swift reply I never dreamed what has happened was done in such an amazing short time span. I would 100% recommend Tembo and will definitely be reaching out in the future. Best decision I made contacting them. Thank you once again I can't be more grateful. Reviewed on: 14th January 2026

Great, efficient service

I've had excellent service from Matt and Gemma. Everything so far has been completed smoothly and efficiently, and both have been great at walking me through the process as well, answering any queries that I have had, and updating me on the status. Reviewed on: 17th December 2025

Excellent service from Arun and Chelsea.

Excellent service from Arun and Chelsea. Reviewed on: 31st May 2025

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