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Tembo Money: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.98 (1661 reviews)

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4.98

Based on 1,661 reviews, last reviewed 20th Feb 2026

39400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

2 star

Latest highest rating:

5

Amazing experience sorting our mortgage We had an absolutely amazing experience with Gemma and Jessica at Tembo. They were incredibly supportive and helpful throughout the entire process. Ev... Read more Reviewed on: 20th February 2026

Latest lowest rating:

1

Useless, bad service, past from pillar to post. Useless, bad service, past from pillar to post. I had to use another broker as they haven’t got there act together. I was a fairly simple case as well... Read more Reviewed on: 8th May 2025

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About this product

Tembo is an award-winning mortgage broker in the UK.

Tembo’s smart technology can check mortgage eligibility in seconds by searching over 100 lenders and affordability boosting schemes. You get a personalised recommendation plan and a dedicated advisor through the process.

Tembo mortgage broker reviews help you find out what it’s really like to be a customer. If you’ve used Tembo before, you can also leave a review and share your experience.

Awards

What is this award?

Best mortgage broker 2025

Awarded to the mortgage broker rated highest in customer reviews.

Tembo Money Mortgage Broker reviews (1661)

Review of the Tembo Money, Mortgage Broker:

Paul Herbert & Jess Eley are Superstars!

Paul Herbert & Jess Eley have been absolutely incredible! Cannot shut up about the amazing service they have provided. When I first started looking into a mortgage I had no idea. Jess and Paul explained everything and ensured I felt supported throughout the entire journey. They have been down to earth, they have answered every question no matter how silly, they have gone above and beyond what I ever expected of them. I would recommend to any first time buyer who has no idea where to start as they are supportive, informative and genuinely look out for their customers. I don’t have a single negative thing to say about Tembo, they have been incredible. Reviewed on: 31st March 2025

Best mortgage broker for self employed/complex income

Tembo has been my mortgage broker for my first apartment purchase. Having gone through 3 other brokers in order to find the best deal, given my complex income situation as a self employed musician, the service I got from Tembo was quite incredible really. Kane was my broker and genuinely couldn't had done any more for me. He secured a mortgage for me that I never thought was possible - I was literally told by other brokers previously that such a deal was impossible in my circumstance. He went the extra mile in every aspect. Callum was my supervisor and was on hand and efficient with securing my mortgage and anything else I needed. If you're self employed, a first time buyer and need a broker, Tembo is absolutely the way to go. And a very fair price given the amount of work put in for my case. Highly recommended Reviewed on: 27th January 2026

Fantastic service!

Ben and Amy at Tembo were great at helping me with my first mortgage! Everything was clearly explained to me including how different mortgages and options would look going forwards allowing me to make an educated choice on the option that was best for me. They were always available to help and our conversations were held at a time that suited me! The whole process was made very easy. Reviewed on: 27th January 2026

Andy Shead and Callum Doherty have been brilliant in...

Andy Shead and Callum Doherty have been brilliant in finding us a mortgage company that will accept us despite our advanced years. They have tirelessly checked on the progress of our application and kept us informed all along the way to the final offer. Many thanks guys. Reviewed on: 27th January 2026

Star quality service

As first time buyers, we were uncertain of process etc. However Kane and Callum were great. They both went through the process explaining us everything we need. It sometimes felt like 24/7 service, as both were getting back to you any time of the day. We got really good offer and are happy with everything Tembo did for us. Reviewed on: 27th January 2026

Bethany and Callum 10/10

Bethany was incredible from the beginning and very patient throughout the whole process. Always very kind and helpful with my multiple requests that lasted 2 months to finally get to a conclusion. Callum the case manager was also really kind and helpful keeping me updated often and they got mortgage offer quickly. 10/10 service. Reviewed on: 27th January 2026

Great service

Great service, Leah and Callum were very supportive and we're able to reassure me through some of the more stressful aspects, as someone who has no real knowledge in this field I had a lot of anxiety, they kept me from spiraling and offered very informative advice. Reviewed on: 27th January 2026

Entire team is super helpful and transparent.

Entire team is super helpful and transparent. Appreciate the quick turn around and consistent communication. Reviewed on: 27th January 2026

Tembo is amazing, Elly was prompt and always keeping...

Tembo is amazing, Elly was prompt and always keeping me updated. Reviewed on: 27th January 2026

Jess and Elly made my journey very seamless, helped...

Jess and Elly made my journey very seamless, helped me through the full process. Elly was relentless and resilient finding me the best deal and offer. I will be always grateful and recommend them to my friends for sure. Reviewed on: 27th January 2026

Callum went above and beyond to help.

Callum went above and beyond to help. He was kind and friendly throughout and nothing was too much trouble! Reviewed on: 27th January 2026

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