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Tembo Money: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.98 (1258 reviews)

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4.98

Based on 1,258 reviews, last reviewed 31st May 2025

82% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

99%

2 star

Latest highest rating:

5

Excellent service from Arun and Chelsea. Excellent service from Arun and Chelsea. Reviewed on: 31st May 2025

Latest lowest rating:

1

Useless, bad service, past from pillar to post. Useless, bad service, past from pillar to post. I had to use another broker as they haven’t got there act together. I was a fairly simple case as well... Read more Reviewed on: 8th May 2025

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About this product

Tembo Money Mortgage Broker reviews (1258)

Review of the Tembo Money, Mortgage Broker:

Paul Herbert & Jess Eley are Superstars!

Paul Herbert & Jess Eley have been absolutely incredible! Cannot shut up about the amazing service they have provided. When I first started looking into a mortgage I had no idea. Jess and Paul explained everything and ensured I felt supported throughout the entire journey. They have been down to earth, they have answered every question no matter how silly, they have gone above and beyond what I ever expected of them. I would recommend to any first time buyer who has no idea where to start as they are supportive, informative and genuinely look out for their customers. I don’t have a single negative thing to say about Tembo, they have been incredible. Reviewed on: 31st March 2025

Amazing service and communication all the way through.

We honestly can’t thank Jack (our mortgage broker) and Chelsea (our case manager) enough! After struggling to get an Agreement in Principle (AIP) with other brokers, Jack gave us practical and straightforward advice to improve our affordability. Thanks to their guidance, we finally got our AIP and things moved smoothly from there. Once we had our offer accepted, the whole process was completely stress-free. Chelsea handled everything behind the scenes and within a week, we had our mortgage offer! They made what could’ve been a really stressful time feel easy and manageable. Would highly recommend their service to anyone looking for genuine, knowledgeable support through the mortgage process! Reviewed on: 18th April 2025

Olivia and Chelsea were extremely professional and h...

Olivia and Chelsea were extremely professional and have always been responsive and lovely! Tembo is fantastic in every way. Reviewed on: 17th April 2025

Fantastic support for first time buyers

As first-time buyers, we went into the mortgage process feeling quite unsure and overwhelmed. There’s so much to learn and it’s easy to feel out of your depth - but Jo and Callum made all the difference. Jo was our main point of contact and she was genuinely fantastic. From the very first conversation, she took the time to explain everything in a way that was easy to understand and made sure we felt comfortable with each step. No question was ever too small, and we really appreciated how approachable and patient she was throughout. Callum also played a key role in keeping things moving smoothly and ensuring we had everything we needed in place. Together, they made what could have been a stressful experience feel clear, well-managed, and even exciting at times! Thanks to Jo and Callum, we felt fully supported and confident in the decisions we were making. We couldn’t have asked for a better team to guide us through this milestone and would 100% recommend them to anyone - especially if you’re buying for the first time. Reviewed on: 16th April 2025

Great Job Tembo Money

Tembo did a great job finding the best deals and interest rates, and I really appreciate how much money you’ve helped me save. You were always quick to respond to my questions, and I really valued how straightforward and clear you were throughout the whole process. Thanks again Paul Herbert, Jessica Eley and Gemma Bentley for all your help! You are a great team. Reviewed on: 16th April 2025

Best brokers

Myself and my partner were joint applicants as first time buyers and had no idea where to begin when buying our first home. Both Paul H and Jess E from Tembo were excellent to deal with and made us both feel reassured, explained the process fully and helped us understand what was required of us, making the process of applying for a mortgage as straightforward as it can be. Even when the lender was delayed in getting back to us about our application, they were both on top of the lender, chasing updates and giving us the extra reassurance we needed. We'd both recommend Tembo, particularly Paul and Jess, to anybody looking for a mortgage going forward, and we couldn't be more happy with the service they've provided. We wish them both luck in their careers going forward and we're thankful for everything they've done. Reviewed on: 16th April 2025

Fantastic customer service and proficiency

Tembo was a fantastic company to work with. Their employees are prompt with communication, organised, and highly proficient. Working with Helena and Jodie was nothing but positive and they went above and beyond for us. During the experience, we felt everyone from Tembo wanted only the best for the two of us. Reviewed on: 16th April 2025

For what could have been a very difficult process, G...

For what could have been a very difficult process, Geraldine and the team at Tembo has made it a dream. Her service has been flawless. It’s been an extremely pleasant journey. I haven’t promoted a business this much in a long time. Nice work! Reviewed on: 14th April 2025

Callum Doherty was very helpful and gave great advice!

Callum Doherty was very helpful and gave great advice! Reviewed on: 14th April 2025

Very professional and good communication

Very professional and good communication Reviewed on: 14th April 2025

Highly recommend Callum Doherty brilliant lad he kno...

Highly recommend Callum Doherty brilliant lad he knows his stuff! Reviewed on: 14th April 2025

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