Write a review

Tembo Money: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.98 (1258 reviews)

View other Tembo Money products

4.98

Based on 1,258 reviews, last reviewed 31st May 2025

83% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

99%

2 star

Latest highest rating:

5

Excellent service from Arun and Chelsea. Excellent service from Arun and Chelsea. Reviewed on: 31st May 2025

Latest lowest rating:

1

Useless, bad service, past from pillar to post. Useless, bad service, past from pillar to post. I had to use another broker as they haven’t got there act together. I was a fairly simple case as well... Read more Reviewed on: 8th May 2025

Read all reviews See your review

About this product

Tembo Money Mortgage Broker reviews (1258)

Review of the Tembo Money, Mortgage Broker:

Paul Herbert & Jess Eley are Superstars!

Paul Herbert & Jess Eley have been absolutely incredible! Cannot shut up about the amazing service they have provided. When I first started looking into a mortgage I had no idea. Jess and Paul explained everything and ensured I felt supported throughout the entire journey. They have been down to earth, they have answered every question no matter how silly, they have gone above and beyond what I ever expected of them. I would recommend to any first time buyer who has no idea where to start as they are supportive, informative and genuinely look out for their customers. I don’t have a single negative thing to say about Tembo, they have been incredible. Reviewed on: 31st March 2025

Amazing service from Callum, thank you for your help

Amazing service from Callum, thank you for your help Reviewed on: 8th April 2025

Excellent Mortgage Support

From the moment we picked up the phone we felt supported and cared for. Beth was fantastic and Callum was brilliant, they were at the end of the phone whenever we called and were quick to get us through the process with ease. They made the process less stressful and you knew they understood the importance of the process to yourselves. Would recommend them to anyone who needs support when purchasing a house, got us the right deal that we needed. Reviewed on: 8th April 2025

First time buyers using a Tembo LISA, everything was...

First time buyers using a Tembo LISA, everything was easy and simple, thank you Fae, Faye and Elly for making the potentially stressful experience easy Reviewed on: 8th April 2025

Would highly recommend Tembo.

Would highly recommend Tembo. Fae, Faye, and Elly were incredibly friendly and professional throughout and made what could have been a very stressful experience a breeze. We were not expecting to get a mortgage offer issued so soon, but the process was a lot faster than expected thanks to those at Tembo. Reviewed on: 8th April 2025

Painless process for FTBs!

I was able to access Tembo’s mortgage broker services free of charge as I am an LISA customer. Fae was our mortgage advisor and was amazing. We’re first time buyers so naturally had a lot of questions and wasn’t really sure what exactly was going to happen. Fae was really great at guiding us through and always super responsive. She definitely put us at ease and made the process painless. Elly was also super helpful! Definitely would recommend. Reviewed on: 8th April 2025

Great service from Tembo.

We received a great service from Tembo. Luke and Elly did a great job to find some great deals for us. They managed to get 2 mortgages at the same time (BTL and residential). When we had an issue with the rental valuation they managed to change the lender and arranged a different valuation company and all went through ok at the end. Luke and Elly always kept us informed at every stage and they were always contactable by email or phone. Recommend them for all your mortgage needs. Reviewed on: 8th April 2025

Tembo have great people

I got in touch with Tembo at the start of my search to get an agreement in principle and have had a great experience. Jo as the broker was so, so helpful with sensible advice and information to help me make decisions I feel really comfortable with and Callum was absolutely first class in keeping me updated with the mortgage application progress and chasing the mortgage provider when needed without prompting from me. When Callum was on leave the rest of the team at Tembo were on it too, keeping me updated and helping see things through. I’m also in contact with Lauren about insurance and the great experience is carried through. I’d recommend them all in a heartbeat. Reviewed on: 8th April 2025

A!mazing!

Jo and Callum have been brilliant. Excellent communication, support throughout the process, and amazing service. Jo ha managed our mortgage, trying to match our needs with the best the market has to offer; she has connected us with other services through tembo, such us surveyors, solicitors, and the protection team too. Callum has been our case manager and has been keeping us updated in every step! Reviewed on: 7th April 2025

Very happy with the process, was all round stress fr...

Very happy with the process, was all round stress free and both Bethany and Callum was quick for responding to anything I had trouble with understanding. Highly recommend Reviewed on: 7th April 2025

Couldn’t wish for a better service.

Couldn’t wish for a better service. Stress free and all completed in a timely manner. Kurt and Callum were amazing throughout and nothing was too much for them. Honestly couldn’t wish for a better service! Reviewed on: 7th April 2025

Do you have a different Tembo Money product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgage Broker
from Nest Financial Services 5.00 from 3 reviews
Specialist Mortgage Broker
from Haysto 4.96 from 446 reviews
Mortgage Broker
from International Private Finance 4.64 from 53 reviews

Want to see more from Tembo Money?

Lifetime ISA
from Tembo Money 4.94 from 585 reviews
Cash ISA
from Tembo Money 4.78 from 70 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub