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Tembo Money: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.98 (1258 reviews)

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4.98

Based on 1,258 reviews, last reviewed 31st May 2025

65% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

99%

2 star

Latest highest rating:

5

Excellent service from Arun and Chelsea. Excellent service from Arun and Chelsea. Reviewed on: 31st May 2025

Latest lowest rating:

1

Useless, bad service, past from pillar to post. Useless, bad service, past from pillar to post. I had to use another broker as they haven’t got there act together. I was a fairly simple case as well... Read more Reviewed on: 8th May 2025

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About this product

Tembo is an award-winning mortgage broker in the UK.

Tembo’s smart technology can check mortgage eligibility in seconds by searching over 100 lenders and affordability boosting schemes. You get a personalised recommendation plan and a dedicated advisor through the process.

Tembo mortgage broker reviews help you find out what it’s really like to be a customer. If you’ve used Tembo before, you can also leave a review and share your experience.

Tembo Money Mortgage Broker reviews (1258)

Review of the Tembo Money, Mortgage Broker:

Tembo's mortgage broker service

I had a brilliant experience with Tembo, thanks to the fantastic support from Hayley and Jessica. From the very beginning, they were professional, friendly, and incredibly helpful. They explained everything clearly and made the whole mortgage process so much less stressful. I felt really supported throughout, and nothing was ever too much trouble. Reviewed on: 21st April 2025

A smooth experience with Tembo.

A smooth experience with Tembo. Had great introductory chats with Paul and Jess and was supported throughout the process up to completion. Not the most complex of mortgage approvals but a simple and easy process none the less. Reviewed on: 1st April 2025

I’ve had the pleasure of working with Saul Barton an...

I’ve had the pleasure of working with Saul Barton and Jodie Coxell for the past year based on my personal circumstances and I couldn’t be more impressed with their service. From the very beginning, their team made the entire process incredibly smooth, offering expert guidance, prompt responses and very supportive during the whole process. I fully recommend their services to anyone. Reviewed on: 31st March 2025

Tembo saved the day...

Simply, Tembo saved the day when our mortgage offer was withdrawn halfway thru' a purchase, and secured a replacement mortgage offer in under two weeks from us first engaging with them! Reviewed on: 31st March 2025

Paul Herbert & Jess Eley are Superstars!

Paul Herbert & Jess Eley have been absolutely incredible! Cannot shut up about the amazing service they have provided. When I first started looking into a mortgage I had no idea. Jess and Paul explained everything and ensured I felt supported throughout the entire journey. They have been down to earth, they have answered every question no matter how silly, they have gone above and beyond what I ever expected of them. I would recommend to any first time buyer who has no idea where to start as they are supportive, informative and genuinely look out for their customers. I don’t have a single negative thing to say about Tembo, they have been incredible. Reviewed on: 31st March 2025

Amazing mortgage advice for a first time buyer!

Jess and Hayley were excellent throughout my mortgage process and have helped me immensely with my first time purchase. Thanks both! Reviewed on: 31st March 2025

Our experience with Tembo was excellent.

Our experience with Tembo was excellent. Harvey and Jess were so attentive and helpful in answering any questions we had. As FTBs this was especially helpful as we were quite nervous about the process. They replied to emails so quickly, and were even accommodating of contacting one of us who has working away in a different time zone for the week we were submitting the application! We ended up getting our mortgage through in just over a week, which was amazing. I'd absolutely recommend to friend. Reviewed on: 31st March 2025

excellent service

Ruth & Jessica were excellent from start to finish of us buying our new home and as first time buyers, made the experience as simple and easy as possible! Both were always speedy at getting back to us with any queries and put us completely at ease through the whole process! Would highly reccomend Tembo, especially for first time buyers :) Reviewed on: 31st March 2025

Ruth and Jess are fantastic!

Ruth and Jess are fantastic! We would not have been able to do it without them they truly helped guide us the entire time and went above and beyond to make sure we got the mortgage offer. Reviewed on: 31st March 2025

Jess and Matt were amazing!

Jess and Matt were amazing! We were let down by our original mortgage broker and we thought we would loose being able to buy our new home but Jess and Matt managed to secure us a mortgage really quickly and kept us updated throughout the whole process. We can't thank them enough! Reviewed on: 31st March 2025

Exceptional service from Ruth Russell and Jessica Eley

Exceptional service delivered by Ruth Russell (Senior Mortgage Advisor) and Jessica Eley ( Mortgage Case Manager), from start to finish obtaining my mortgage offer. As a first time buyer, I was unsure on a lot of things and had a lot of questions. Both Jessica and Ruth were welcoming to my questions and answered all queries promptly. Other brokers have made me feel stupid for asking questions and made me reluctant to ask further questions. However, at Tembo this is not the case and it’s a god sent blessing that I found these guys when I did. Especially during a time-sensitive scenario, where my house offer had been accepted. I felt really looked after in the hands of Ruth Russell and Jessica Eley, I wouldn’t ask for more professional or knowledgable individuals than these two. Additionally, my previous broker was charging £2,000 and Tembo on the other hand were at £749. This is a massive difference, especially when you’re putting a large sum for a deposit. It really helps with solicitor and survey fees. I wish both Jessica Eley and Ruth Russell the best in their future endeavours and the team at Tembo and would recommend them in a heart beat. 5 star service, which is reflected in their Google and TrustPilot reviews. Best wishes, Amrit Reviewed on: 31st March 2025

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