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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.65 (524 reviews)

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2.50

Based on 524 reviews, last reviewed 5th Sep 2025

400% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

31%

11%

52%

Latest highest rating:

4

Very straight forward and good value for money Very straight forward and good value for money Reviewed on: 5th September 2025

Latest lowest rating:

1

Cooling-off period? Not so cool!! Tesco happily accepted my full year payment for car insurance without making it clear that cancelling during their "cooling off period" would incur a ... Read more Reviewed on: 19th May 2025

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

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Tesco Bank Car insurance reviews (524)

Disgusting

Poor customer service..... My daughter already paid the healthy sum of £1200 for the insurance as a new driver. Moved house a mile away and they wanted an extra £300 to change the address. Wont be renewing with them at any cost.... Reviewed on: 12th July 2017

tesco car insurance

this company has great insurance prices to suit different needs. their website is easy to understand with information easily available. customer services is very helpful and often find the staff very efficient. Reviewed on: 10th July 2017

good price

good price but the renewal was £80 more expensive than cancelling the policy and setting up a new one. A waste of time when I was staying with Tesco Bank. Reviewed on: 10th July 2017

Reasonable priced insurance. With added Breakdown Cover.

Tesco are a great alternative to other companies, they offer fantastic value for money. And something like breakdown cover is included, this is often something that is usually quite exspensive on top of other things. So it's great to see it included. Reviewed on: 6th July 2017

Good service most of the time

Yes you get the odd person who is really unhelpful, but generally people are friendly and helpful. Reviewed on: 5th July 2017

absolute disgust

Having been with Tescos for 18 months my daughter injured her arm and so came off my insurance, they wanted nearly £50 in fees, not content with that my insurance would only drop by £11 a month, staying at £58 a month, yet when we checked for a years insurance for me it was only £220 for a YEAR, to cancel my insurance and take out new insurance, they wanted £103 to CANCEL. Tesco start off cheap to get you in then slap ridiculous charges. AVOID this company unless you want ripping off. I AM FORCED TO GIVE THEM A STAR TO BE ABLE TO COMMENT THEY ARE NOT WORTH THAT. Reviewed on: 4th July 2017

JUST JOINED & NERVOUS HAVING NOW READ EXTENSIVE REVIEWS OVER THE WEEKEND

It is a little premature to write an extensive review of Tesco Car Insurance because I have just joined up and am awaiting the documentation to arrive via the post. I am a little concerned though - having now had a chance to read all the reviews on-line. It is not adding to my confidence that the email that they have sent to me confirming my insurance is a 'donotreply' one and there is no alternative email offered in order to reach them. I am especially concerned about the fact that customers say that once there is an issue ie once one has to claim - there are gargantuan issues. The fact that automatic renewal without customer approval happens - also the red alert for a dodgy company. The fact that several people have had their policies CANCELLED AND WITHOUT NOTIFICATION - and find out when the police stop them - is even more dystopian and dysfunctional. I sincerely hope that I will be proved to be worrying needlessly and that I am proved 100 % wrong in my anxieties here - and that I can re -visit this review and update it with a positive tale. The other issue that is universal and that I have umbrage with is that there is no "other information" box when one purchases policies on-line. I have had a NON FAULT NON ACCIDENT NON ANYTHING something added against my name from a few years ago, I HAVE NO PROOF OF IT I HAVE NO RECALL OF IT THERE IS NOTHING WHATSOEVER SHOWN TO ME TO CORROBORATE THIS THE CENTRAL DATABASE IGNORE EMAILS AND THERE IS NO MEANS OF CONTACTING THEM OTHERWISE. IE There is some spurious - to all intents and purposes - made up nothing against my name that I can not detail when applying for a policy on-line - and there is no means of this being flagged up when I apply on-line. I look forward to returning here to update my review. Sincerly, Mrs A.S Reviewed on: 2nd July 2017

Dreadful customer service

Don't bother with tesco bank box insurance - very unhelpful Reviewed on: 22nd June 2017

Good service , not competitive

Recently renewed with Tesco but had found a cheaper quote elsewhere. Tesco will not budge WHATSOEVER on their quotes when it comes to renewal. Could've saved a few hundred with another company but their customer reviews were appalling. Ended up sticking with Tesco in the end because of the great service I had received in my first year with them. Reviewed on: 22nd June 2017

excellent car insurance company

if had my cover through tesco for 2 years now as the were the best provider for me and have had no problems Reviewed on: 8th June 2017

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