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Tesco Bank: Car Insurance reviews

Name: Car Insurance
Rating: 2.63 (513 reviews)

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2.37

Based on 513 reviews, last reviewed 10th Mar 2025

67% decrease in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

30%

11%

53%

Latest highest rating:

5

From the moment i had my accident which wasn’t my fa... From the moment i had my accident which wasn’t my fault,picking up my phone and calling Tesco insurance the service and care received was as near perf... Read more Reviewed on: 24th February 2025

Latest lowest rating:

1

Clueless... They have had my vehicle for over a year trying to fix it, I've had to hire a car so far it's cost me 8k plus, and I've got the Financial Ombudsman in... Read more Reviewed on: 10th March 2025

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About this product

At Smart Money People, we collect Tesco Bank car insurance reviews to help you make an informed decision when choosing your next provider.

Tesco Bank offers car, home, pet and travel insurance policies, with a guaranteed discount for Tesco Clubcard members. Tesco Bank’s standard car insurance policy is available to anybody over the age of 21, with a black box policy available for those aged 17-35.

What do you need from a car insurance policy? Do you want easy access to a simple website in order to manage your policy whenever suits you best? Find out what Tesco Bank customers have to say about its online systems by reading our Tesco Bank car insurance reviews. Perhaps you want protection against uninsured drivers or extra cover for your in-car entertainment. Whatever your needs, check out the reviews on Smart Money People to see how well Tesco Bank has been rated by its customers.

Have you had a car insurance policy with Tesco Bank? Consider leaving a Tesco Bank car insurance review on Smart Money People to help other drivers just like you. Did you use the Tesco Clubcard discount, and if so, did you see a notable difference in price? How did you find the customer service support? Whether your experience is good or bad, share it with our Smart Money People community. Together, we can increase trust and transparency in financial services.

Tesco Bank Car Insurance reviews (513)

Review of the Tesco Bank, Car Insurance:

Poor service and support when you need it most!

My car was taken from my home, and in an accident. I have spent two weeks trying to hear basic information about the progress of the case and what will happen next. I just keep hearing the same thing, we haven’t looked at the case file yet. The car was recovered by the police and placed at a recovery centre, each day I am recurring extra costs with no decision or information from Tesco. I am calling them for information and have heard nothing. They are still taking money out of my account for a car I don’t have and no one is telling me anything. For such a reputable company, the claim department is letting them down shockingly. Reviewed on: 16th January 2025

AVOID at all costs!!!

Service is so unsensitive and so rude I don’t even know where to begin with how rude the last person I dealt with was! They don’t pay out and make you have to go through ombudsman to get market value. Avoid I’m out of pocket about 3k :’( Reviewed on: 23rd December 2023

Won't insure my newly qualified son in law who has been driving my car as a learner for well over a year

You just can't speak to anyone - no numbers anywhere - just robots - awful awful Reviewed on: 18th December 2023

Awful Customer Service

Be warned if contemplating taking out Tesco Car Insurance - We are new dealing with the ombudsman and making an official complaint to head office. Shannon on the customer service line needs further training before being allowed to interact with customers. Rude, Incompetent, Argumentative and very unprofessional. Shame on you Shannon your unprofessional behaviour towards an Autistic, Mental Health sufferer is absolutely dispicable and this has been escalated to someone well beyond your paygrade you jumped up little madam. You have just lost Tesco several customers! Reviewed on: 18th December 2023

£40 cancelation fee

I never had to deal with them until I sold my car. Their phone lines does everything they can to get you to hang up, saying they are busy, to do things online, waffeling on about irrelavent stuff. To cancel the policy, i.e. for them to click 1 button and do nothing, costs £40.....ahahaha...never again Tesco. Reviewed on: 12th December 2023

Hopeless customer service and frustrating policy set up process - do not touch with a barge pole

I decided to move to Tesco car insurance following many years with a previous insurer. I applied for the insurance. A week later they sent an email asking me to upload my No Claims Discount. When I logged on, there was no option to upload. I called customer service repeatedly for several days. When I finally got through, they asked me to send my NCD proof via email. I did so immediately. Then no response for several days. I sent reminders. No response. I finally lodged a complaint. They got back to me to say I needed to show the date on my NCD proof, and since more time had passed, the policy was cancelled. But it was cancelled because they sat on it for days and customer service refused to respond! And they are going to charge me a high fee for the few days that I was temporarily insured, it seems. Very very poor all around - I cannot recommend them to anyone! Reviewed on: 11th December 2023

Expensive insurance

For no reason at all. No claims or anything my tesco car insurance has increased £110 from last year. Have been with them a few years now. Never made a claim. Obviously they don't value long term customers.. Looked at other insurance companies and can get a better cover for £100 less.. Bye bye tesco Reviewed on: 24th November 2023

Great Member Of Staff

Had a few problems however Shane has managed to sort this all for me, he is great and really put me at ease. Reviewed on: 22nd November 2023

money grabbers

i had a claim pending which i notified tesco my insurance policy was due for renewal a few weeks lateri was given a quote some £300 more than previous year so i assumed that they had taken the pending claim into account so i renewed my policy that was back in august 23. I have today received letter from tesco informing me to pay an additional £98 for my insurance to carry on,i phoned tesco to ask how they arrived at the renewal cost back in august and was given the answer that due to data protection they were unable to tell me.I find this ridiculous so i had to pay £98 which i can ill afford being a pensioner there was NO help or explanation from tesco and they will NOT get my custom next year.I feel tesco have treated me very badly and i shall tell everyone i speak to about my treatment given to me by tesco Reviewed on: 18th November 2023

DO NOT TAKE OUT A POLICY WITH TESCO!!!!

We had our car stolen from our driveway over 2 months ago. The car was recovered my the police 8 days later. We still have not had our car back. Endless phonecalls to tesco speaking to various contractors. It has been the most awful, stressful experience. The car is still in storage with no repairs made. Every time I call they tell me that they have arranged for the RAC to collect it from storage tomorrow and take it to the allocated garage for repairs. This never happens and we go round in circles so the car has now not moved from a storae facility for 7 weeks. Reviewed on: 13th November 2023

Took an extra 60% off me above what was quoted

On the 4th November, I got a price to transfer my tesco car insurance from my old car to my new one: £106.22 The person I spoke to said the quote would be saved on their system, so on the day of transfer (1 week later, Saturday 11th November), all I needed to do was give my policy details and the switch would be simple. I purchased the car as planned and when I phoned through, they said they had no record of a call and then they bumped the transfer price up from £106 to £167!!! They left me stuck in a situation where I had no choice but to give in to a 60% increase. I complained but they reiterated that they (conveniently) could find no record of offering me that quote and therefore, case closed. NEVER AGAIN! Reviewed on: 12th November 2023

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