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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (717 reviews)

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4.71

Based on 717 reviews, last reviewed 1st Oct 2026

10% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Eric Dodd was clear and concise , and yet empathetic... Eric Dodd was clear and concise , and yet empathetic with a gentle sens of humour. An exellent explanation of what was on offer .A credit to your orga... Read more Reviewed on: 1st October 2026

Latest lowest rating:

1

False information provided by staff False information provided by staff Reviewed on: 1st October 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (717)

Mortgage renewal

nothing was to much trouble. Very helpful. Thanks Reviewed on: 29th November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased you have positive feedback from your mortgage renewal! Response date: 5th December 2023

Intrim Statement Request

Very helpful and polite person. It was agreed to email me the document to save a administration charge. Reviewed on: 29th November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us helpful and polite! Response date: 5th December 2023

Good service

Really good products for elderly people unable to secure mortgages Reviewed on: 24th November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your positive feedback! Response date: 5th December 2023

Very good for older people

FBS is one of the few Building Societies prepared to offer older folks a mortgage and their service is very good too. Reviewed on: 23rd November 2023

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 5th December 2023

Very happy with the Customer service which is second to none

We came back from Europe where we had been living for 12 years and The Family Building society was the only bank considering us as potential customers. Thank you for trusting us Reviewed on: 23rd November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear that you were very happy with the customer service received! Response date: 5th December 2023

Excellent for older borrowers

As older borrowers on pension income most lenders wouldn’t even consider us. Family we’re happy to lend at a reasonable rate. We are staying with them when our current fix ends. Reviewed on: 23rd November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you find us excellent for older borrowers! Response date: 5th December 2023

Most helpful

I spoke to Serena about the ending of the fixed rate period on my mortgage and she explained the various options very clearly. Most helpful and reassuring. Reviewed on: 23rd November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear that you found our service was most helpful for you! Response date: 5th December 2023

Unparalleled range of products and service

Comprehensive range of products combined with helpful customer service delivered by actual knowledge people! Simone was attentive and diligent in her approach enabling me to make an informed decision. Reviewed on: 23rd November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you're happy with our range of products and services! Response date: 5th December 2023

Very helpful and efficient

Very helpful and efficient - very rare to find these days Reviewed on: 16th November 2023

Reply from Family Building Society Thank you for leaving us this review, it's great to hear that you found us very helpful and efficient! Response date: 22nd November 2023

Very helpful team

We are changing to a new fixed rate mortgage in February 2024 and our dealings with Family Building Society have been excellent. We were taken through the process straight forwardly and our options were clearly explained. Having made our choice, we were informed today that everything had smoothly gone through. An excellent result for us helped by the Society's excellent team. Reviewed on: 10th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased that you found our service team very helpful and that all has gone smoothly with your mortgage! Response date: 14th November 2023

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