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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.88 (563 reviews)

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4.90

Based on 563 reviews, last reviewed 9th Oct 2025

22% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Louise was very helpful and professional Louise was very helpful and professional in my mortgage application Reviewed on: 9th October 2025

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (563)

Calm through the chaos!

During the rush to complete before the stamp duty holiday FBS had not received a request for the mortgage funds from the solicitor on the supposed completion day! (Fax problem) When this became apparent new business and completions pulled together and the funds were transferred in the nick of time! Many thanks Reviewed on: 27th July 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know that you have had such a positive experience! Response date: 30th July 2021

A view from the professional side of the street.....

As a professional mortgage consultant I deal with business representatives on a regular basis and the good ones really stand out from the average ones. Grace Bennett falls within the category of one of the good ones, she is polite, knowledgeable and has been a positive force in my recent dealings with the Family BS . She has 'owned' my enquiry and kept me informed every step of the way. Rather than say what the FBS can't do she worked the enquiry with me to see what the FBS can do - a rare quality. You should have her cloned. Reviewed on: 22nd July 2021

Reply from Family Building Society Thank you very much for taking the time to leave us a review. We're really pleased Grace was able to help you with your enquiry and keep you so well informed. Response date: 26th July 2021

Great service by Richard Oddy.

Richard was very helpful in answering all my questions. Reviewed on: 21st July 2021

Reply from Family Building Society Thanks for your review. It's great to know Richard was able to help you. Response date: 26th July 2021

Nothing is to much trouble

From the very beginning every time I need help or advice the staff are so polite, understanding & helpful. I have dealt with so many banks over the years privately & in business & I can honestly say you stand out from the crowd by head & shoulders. Keep it up & don't slip back into the pack of also rans. Reviewed on: 21st July 2021

Reply from Family Building Society Many thanks for your review. It's great to hear such positive comments on our staff and to know that we stand out from the crowd. We're always striving to improve our customer service. Response date: 26th July 2021

Used previously. They were very helpful.

6 years ago they gave us a mortgage to help with a house purchase. They were helpful throughout the transaction and subsequent relationship over 3 years until we repaid the mortgage. We are now investigating the possibility of doing something similar and they are careful and clear in all the discussions we have had to date. Reviewed on: 20th July 2021

Reply from Family Building Society Thanks for your review. We're glad we could help with your house purchase and hope we can do so again! Response date: 26th July 2021

New Business Enquiry

The advisor. Linda was well informed, heard me patiently and provided clear jargon free answers to my questions. Where, she did not have clarity, she offered to get further information and call me back, and did. Reviewed on: 19th July 2021

Reply from Family Building Society Thanks for leaving us a review. We're pleased Linda was able to help and provide all of the information you needed. Response date: 20th July 2021

Friendly, helpful reliable Building Society

Spoke to Charlie today who called me at the time he arranged, Explained everything I needed very clearly, patiently and politely . I would certainly recommend this building Society to my friends. Reviewed on: 19th July 2021

Reply from Family Building Society Thanks for your recommendation! It's great to hear Charlie was able to help you and explain everything so clearly. Response date: 20th July 2021

A great company who put people first.

I do like the company attitude right from day one. The literature is immediately helpful and your personel really to aim to make sure you get the right product Reviewed on: 19th July 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to get the feedback and know our personal approach really appeals! Response date: 19th July 2021

Excellent

Evrything I need, everything I wanted..... Reviewed on: 19th July 2021

Reply from Family Building Society Thanks for your review - we're glad we could help! Response date: 19th July 2021

Experience of personal service.

helpful, prompt and personal service. Reviewed on: 16th July 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. We're glad we could help! Response date: 19th July 2021

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