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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.76 (694 reviews)

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4.76

Based on 694 reviews, last reviewed 25th Jul 2026

8% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Personal Contact I have been very impressed with the Personal service I have received from staff members Sandra and Alfie who have been exceptionally helpful Reviewed on: 25th July 2026

Latest lowest rating:

1

Don't return emails or phone calls, very constantly... Don't return emails or phone calls, very constantly ringing for updates and getting nothing back. Reviewed on: 3rd July 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (694)

Always Excellent Service

As a Mortgage Broker, I tend to place a number of my more obscure cases with Family Building Society. The service from the beginning is always excellent and remains so throughout the course of the transaction, and not only for me as the broker, but also for the client too. Before placing a mortgage with Family BS, I tend to contact Joana R to discuss everything with her before moving forward. She is precise with her information and goes above and beyond to make the case work. I have and will continue to recommend Family BS to my colleagues. Reviewed on: 15th June 2021

Reply from Family Building Society Thank you for your review. It's great to know we can help you with those more complicated cases. Response date: 16th June 2021

Great customer experience

Phoned to request additional mortgage advance, spoke with Arounima . Extremely pleasant and friendly , proficiently got things rolling a great credit to the Society and its personnel selection and training scheme, would recommend the Society to anyone. Reviewed on: 15th June 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's good to hear you had such a great experience with us! Response date: 16th June 2021

Can't Recommend Enough!

Helpdesk are always so helpful (Joana in particular), BDMs (ours is Grace) is always super helpful in laying it all out for us and confirming loan amounts etc, feels like nothing is too much to ask! Processing is always quick and within expectations and criteria is very flexible :) Fab lender!!! Reviewed on: 15th June 2021

Reply from Family Building Society Thank you for your recommendation! It's great to hear your feedback. Response date: 16th June 2021

Outstanding service. Knowledgeable and friendly customer service employee, Richard.

Excellent company. Their staff is knowledgeable and friendly. It is a pleasure dealing with them. Reviewed on: 14th June 2021

Reply from Family Building Society Thank you for your review! Response date: 16th June 2021

A very clear and concise explanation of the mortgage deals available.

I am in the process of setting a new mortgage deal and had some ideas on either a repayment or interest only deal whilst also making a one off payment to reduce the current mortgage. Recognising that Richard could not offer me financial advice what he was able to do was provide clarity on the numerous products available to me , which in turn allowed me to make my decision. As I pondered the various deals Richard set up a few calls that allowed me to raise any further questions. Throughout these calls Richard was always courteous, professional and supportive with a clear desire to ensure I could make an informed decision. Thank you Reviewed on: 14th June 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know Peter was able to explain everything so thoroughly and help you to reach a decision. Response date: 16th June 2021

Exceptional Company

The Family Building Society I can highly recommend to anyone wishing to obtain a mortgage. My husband and I were introduced to the Family Building Society by a Mortgage Broker and I must say that I was a little apprehensive, but unnecessarily so, they have been wonderful with their guidance and advice nothing was too much trouble. The reassurence they gave me and the relief from stress was wonderful. I would certainly recommend The Family Building Society to my family and friends. Many thanks to Richard and S Rahmen and to all the very helpful staff that I spoke to, thank you. Reviewed on: 11th June 2021

Reply from Family Building Society Thank you so much for taking the time to leave a review Patricia. We're really glad we were able to help you! Response date: 16th June 2021

Help with further advance

I spoke with Beryl who was very helpful and explained everything very clearly. I fully understand what the procedure now is Reviewed on: 9th June 2021

Reply from Family Building Society Thanks for your review Beryl! It's great to know we were able to help you. Response date: 16th June 2021

Friendly, Approachable, Efficient

Family BS are all very friendly, exceptionally helpful and always go the extra mile to accommodate. Johana in particular is always so positive, upbeat, helpful and ensures she has assisted the best she can Reviewed on: 4th June 2021

Reply from Family Building Society Thanks for your review - it's great to know you find us to be very friendly and helpful Response date: 8th June 2021

A very satisfied customer...and then some!

Taking out a mortgage at the grand old age of 69 years having been told by my mortgage advisor the likelihood of which “may not be easy”,I persisted.And there you were. My one product with The Family Building Society,hasn’t required much direct contact it has to be said.However,the few occasions it has been necessary,I have met with friendly,supportive,professional individuals for whom nothing was too much trouble. Likewise,having recently remortgaged,everything was explained and I was kept informed every step of the way. Thank you. Reviewed on: 3rd June 2021

Reply from Family Building Society Thanks for your positive review Margaret. It's great to know we were able to help you! Response date: 8th June 2021

Friendly accessible courteous

Most impressed with presentation of their information in correspondence. Always speak to a real person!, most helpful. Reviewed on: 1st June 2021

Reply from Family Building Society Thanks for your review. It's great to hear you found us very helpful. Response date: 8th June 2021

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