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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (670 reviews)

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4.80

Based on 670 reviews, last reviewed 8th Jun 2026

30% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Initially, I spoke to Guy Williams. Initially, I spoke to Guy Williams. He was very polite, professional and well experienced. Reviewed on: 8th June 2026

Latest lowest rating:

2

Website is hard work to navigate and still no way of... Website is hard work to navigate and still no way of making ad-hoc mortgage payments via the site Reviewed on: 12th May 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (670)

Only offset buy-to-let mortgage on the market

Straightforward application process and the only offset mortgage for landlords that I could find. Up to 100% of ythe value of the loan can be held in the offset savings account. A great product for certain situtions. Reviewed on: 26th July 2019

Great financial products and service.

Had a lot of organising to do including off set montage and savings accounts to set up. Family BS were great, very professional and offered everything we needed with online access for easy use and very secure website for peace of mind... would recommend. Reviewed on: 26th July 2019

Extremely professional company.

We have had our mortgage for a number of years, We have always had helpful and courteous service. The website is very easy to use. Reviewed on: 26th July 2019

Helpful

Always been helpful & able to explain in easy to understand terms hmmm options! Reviewed on: 26th July 2019

Simple and Seamless

Good products, simple terminology, good communication. Have just re-mortgaged due to their performance over the last three years. Reviewed on: 6th February 2019

Reply from Family Building Society Hi Janette, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

Really helpful team

Great to have access to a support team who are friendly and helpful. Reviewed on: 4th February 2019

Reply from Family Building Society Hi Claire, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

Flexible product. Communications not ideal

A great product for parents wanting to help their children to buy a place. My one gripe is with the communications. The statements are infrequent (annual by letter). I would like to be able to check the balance on line. Reviewed on: 3rd February 2019

Reply from Family Building Society Dear Miss Galton, Thank you for your feedback regarding your account. As you have an online account you are able to view your balance online as long as you have entered your verification code successfully. If you need any further help, please email [email protected] or call our Family Service Team on 03330 140144. Response date: 6th February 2019

Overall very good.

Took a bit long firstly about two weeks getting answers to questions then with docs not arriving and then after a week docs not yet sent, but good result in being able to switch mortgage and also pay down my mortgage. NCBS honoured original terms despite the delay out of time. We got there and staff were helpful so very happy about it all. Reviewed on: 31st January 2019

Reply from Family Building Society Hi again Mike, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

Provided what I needed

Following an intensive search the FBS was the only provider that provided a mortgage that met my needs. Subsequent transfer of the produce was straightforward. Reviewed on: 26th January 2019

Reply from Family Building Society Hi there, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

Good provider for older borrowers

Everything has gone smoothly with my original mortgage and recent remortgage. Reviewed on: 26th January 2019

Reply from Family Building Society Hi Murray, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

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