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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1239 reviews)

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4.55

Based on 1,239 reviews, last reviewed 18th Feb 2026

37% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

4

Had to wait a while for my phone call to be answered... Had to wait a while for my phone call to be answered but the person I spoke to was very helpful Reviewed on: 18th February 2026

Latest lowest rating:

1

FBS have made it extremely difficult to set up a jis... FBS have made it extremely difficult to set up a jisa for my son - I now only know it has been set up because I phoned to enquire. Money has been paid... Read more Reviewed on: 14th February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1239)

Review of the Family Building Society, Savings:

Great service

Answered quickly and resolved issue without hassle. Friendly service. Reviewed on: 6th June 2025

no long waiting time on phone

no long waiting time on phone, assisted to get back on line Reviewed on: 10th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th November 2025

Customer service is excellent.

Customer service is excellent. Was able to resolve my problem. Reviewed on: 10th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th November 2025

Good service in getting my account web access

Good service in getting my account web access Reviewed on: 10th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th November 2025

Friendly and helpful

I had a friendly and helpful response to my query from Kasey Reviewed on: 6th November 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 7th November 2025

Fixed rate products coming to maturity

Excellent help from a customer services person this morning, very helpful with great communication skills Reviewed on: 4th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 5th November 2025

Excellent customer service

Kasey Turner was very helpful and resolved my problem with login quickly Reviewed on: 3rd November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 3rd November 2025

So efficient and pleasant to deal

So efficient and pleasant to deal with on the phone and really competitive interest rates. Unlike many, they still do postal accounts which we much prefer but you can do online if you so wish. Also you can phone them and they are very helpful. Documents come through quickly on postal accounts and with a Certificate. So, this is why we would recommend them. Reviewed on: 31st October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 3rd November 2025

Family BS among the Best

Being with several Building Societies, Family BS ranks among the best: Very informative, good interest rates and customer service. Only criticism is that they send a paper annual statement instead of by email or on the web site. Reviewed on: 30th October 2025

Reply from Family Building Society Thank you for your positive feedback regarding our service. Your feedback regarding annual paper statements has been passed on to the relevant team to support ongoing improvements to our services. Kind regards Family Building Society Response date: 3rd November 2025

It’s wonderful to be able to speak with someone who...

It’s wonderful to be able to speak with someone who was extremely patient and understanding land very helpful Reviewed on: 29th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

Open an account.

Went in to the branch to open an account. The assistant gave me the relevant documents to fill in and had crossed out the parts which did not relate to my application, thus saving my time. Passed the documents back, checks were made and I had the account I required. Everything went smoothly in and out less than 20 minutes. Reviewed on: 28th October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience at our branch! Response date: 28th October 2025

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Family Building Society: Savings reviews

37% decrease in 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (1239)

Great service

no long waiting time on phone

Customer service is excellent.

Good service in getting my account web access

Friendly and helpful

Fixed rate products coming to maturity

Excellent customer service

So efficient and pleasant to deal

Family BS among the Best

It’s wonderful to be able to speak with someone who...

Open an account.

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

Join Smart Money People

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