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Family Building Society: Savings reviews

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4.56
Based on 1,195 reviews, last reviewed 2nd Jan 2026
60% decrease in 5 star reviews
in the past 90 days
83% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
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2%
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6%

Latest highest rating:

5

Easy to phone and uk staff. Easy to contact by phone, with uk based staff who are knowledgeable, helpful and pleasant to deal with. Reviewed on: 2nd January 2026
Richard 's avatar
Richard

Latest lowest rating:

1

I’ve tried to call and have been left waiting for 15... I’ve tried to call and have been left waiting for 15mins plus - not good enough Reviewed on: 29th December 2025
Kingy's avatar
Kingy
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1195)

Savings review

5
Friendly, well informed, helpful staff. Convenient location. Good interest rates. Variety of products. Reviewed on: 19th July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Personal service and convenience. Would like easier internet access. Reviewed on: 19th July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
The split between two different brand names and two different websites is inconvenient; in particular some clients may miss what is available by not checking both websites. Reviewed on: 19th July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
We like the fact that it is a local Building Society. Good interest rates on savings accounts. Friendly staff. Reviewed on: 19th July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

4
I would like interest rates to be higher. Reviewed on: 19th July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Go back to cap for third parties Reviewed on: 12th July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Easily accessible. Pleasant atmosphere. Reviewed on: 8th July 2019
Epsom branch customer's avatar
Epsom branch customer

Gold Crown Service

5
Very professional an efficient organisation to deal with. The Family Building Society have also demonstrated great customer service. They answer the phone quickly, their staff are respectful, polite, professional, a pleasure to deal with. I wish more organisations could deliver like FBS. Reviewed on: 4th May 2019
Kerry Macreavy's avatar
Kerry Macreavy
Reply from Family Building Society Hi Kerry, thank you for taking the time to leave us a review and to give us such lovely feedback. We really appreciate it. Thanks, Vicky Response date: 7th May 2019
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Family Building Society

Windfall Bonds - A Wasted Opportunity

1
I have just received the annual statement for our £120,000 'invested' in 'Windfall Bonds'. We made exactly £ 136.42. When we kept just £ 100k in Premium Bonds we received this sum most months in prizes! Yes, statistically the Windfall Bonds are more likely to pay out; practically, however, they are the poorer performer. Reviewed on: 3rd May 2019
Richard Taylor's avatar
Richard Taylor
Reply from Family Building Society Hi Richard, thanks for your review and feedback. I am sorry you are disappointed with the interest you’ve received from your Windfall Bonds. There are 2 elements to the Windfall Bond, an interest rate linked to the Bank of England Rate and the chance of winning in our monthly prize draw. The number of Windfall Bonds qualifying for entry to the draw varies from month to month, as some bonds are withdrawn and others purchased. In order to keep the chance of winning a prize constant and known in advance, 10,000 unique tickets are entered into each monthly draw. Each qualifying bond is allocated one of these tickets. In each monthly draw thirteen winning tickets are drawn at random by an independent third party appointed by the Society. A prize is paid for every qualifying bond allocated to a winning ticket. No prize is paid for any of the thirteen tickets drawn that are not allocated to a qualifying bond. I would stress that the draw is designed in such a way that each bond has the same chance of winning a prize each month irrespective of the actual number of bonds qualifying for a ticket that month. For more information about how the Windfall Bond works please visit https://familybuildingsociety.co.uk/Savings/Accounts/WB_how-it-works.aspx We do have other savings accounts, some which pay a higher rate of interest. Please see our website https://familybuildingsociety.co.uk/Savings/Savings-home.aspx Response date: 3rd May 2019
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Family Building Society

Impressed with service

5
Had a bit of a problem using their online service, so phoned. Response received immediately with exactly the help I required. Reviewed on: 15th February 2019
J vaughan's avatar
J vaughan
Reply from Family Building Society Hi there, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 26th February 2019
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Family Building Society

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