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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1307 reviews)

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4.54

Based on 1,307 reviews, last reviewed 30th Apr 2026

8% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

FIRST CLASS I opened a bond 12 months ago. It matured so I requested FBS to retain £20k for a new bond and to forward £40k to the Bank as I was opening 2 ISAS fo... Read more Reviewed on: 30th April 2026

Latest lowest rating:

1

Mutuality and its practice within our building society Mutuality and its practice within our building society I have been a Member of our building society for many years and have found it to be exemplary b... Read more Reviewed on: 27th April 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1307)

Windfall Bond

No problems with the Windfall bonds, very good. Reviewed on: 25th April 2020

Useful annual savings summary

I found it useful to be sent an annual summary of my FBS savings and interest received. Reviewed on: 24th April 2020

Customer service.

Although I do not live near the Branch of The Family Building Society I always use the Internet,for any queries or opening new accounts.I know that I can always rely on a prompt courteous reply and opening new accounts with them is a simple procedure. Reviewed on: 24th April 2020

Good savings

Very good interest rate and efficient service Competitive interest rate Good service Reviewed on: 24th April 2020

Disappointed with being ignored or at best dismissed after making a complaint

I reported that I was unable to access my accounts online despite being a long term user. I was replied to with a rather vague message saying thsi shouldn't have happened. Now it has happened again and I am still unable to access the account. Very poor in the current adverse climate! Reviewed on: 23rd April 2020

Reply from Family Building Society Hello there, thank you for your review and feedback. I am sorry you haven’t received our usual high standard of service. So I can sort this out for you, please could you email your details to [email protected] and I will ask our customer service team to contact you urgently. Many thanks, Vicky. Response date: 28th April 2020

Caring for the family

Looking after the 'FAMILY' . Feeding us with good interest rates and current information. Reviewed on: 23rd April 2020

They mean well but get it wrong rather often

The interest rates are good but I feel somewhat curmudgeonly. Am I Victor Meldrew or does it always go wrong only for me when I interact with Family Building Society. e.g. I asked for 2 application forms and 2 transfer forms a while back. I was sent 2 transfer and 1 application. So I wrote again. They apologised and sent 2 transfer forms and yet no application forms. I wrote again, spelling out my request even more clearly clearly. They grovelled an apology but - you guessed it - have yet again sent 2 transfer forms and 0 application forms. I now have 6 transfer forms and 1 application fofrm when I need 2. What can I do to get it right?? This is not the first time they have made similar errors. The BS means well but its staff need to be able to read and act accurately on simple requests to inspire more confidence. Reviewed on: 20th April 2020

Reply from Family Building Society Hello there, thank you for your review and feedback. I am sorry you haven’t received our usual high standard of service. So I can sort this out for you, please could you email your details to [email protected] and I will send you the remaining application form that you are missing. Many thanks, Vicky. Response date: 21st April 2020

Leading interest rates on Cash ISAs

Top rates on interest on Family Building Society's Cash ISAs, innovative products and friendly, helpful staff. Efficient service, quick to respond on the phone and by post. My documents were mailed out quickly and everything was clearly explained, thank you. Reviewed on: 13th April 2020

very helpful

When my bond matured confirmed the options Reviewed on: 12th April 2020

Savings review

Very helpful information, by phone and in the shop Reviewed on: 26th February 2020

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