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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1195 reviews)

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4.56

Based on 1,195 reviews, last reviewed 2nd Jan 2026

60% decrease in 5 star reviews

in the past 90 days

83% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Easy to phone and uk staff. Easy to contact by phone, with uk based staff who are knowledgeable, helpful and pleasant to deal with. Reviewed on: 2nd January 2026

Latest lowest rating:

1

I’ve tried to call and have been left waiting for 15... I’ve tried to call and have been left waiting for 15mins plus - not good enough Reviewed on: 29th December 2025

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The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1195)

Family Building Society ISA

I think Family Building Society are really good with their interest rates so that is why I have stuck with them for so long. I always get informed about any changes which is also great. Reviewed on: 4th February 2019

Reply from Family Building Society Hi Jessica, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Excellent service

Excellent customer service. Always extremely helpful. If anything requires clarification customer services always phone to ensure that we receive the correct information. Reviewed on: 3rd February 2019

Reply from Family Building Society Hi Amanda, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Brilliant so far

So far we haven’t had any problems. The girls on the telephone have been brilliant and everything has gone through smoothly Reviewed on: 1st February 2019

Reply from Family Building Society Hi Jenny, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Tracker Bonds

Having searched around for the best interest rates, we were fortunate to find the Family Building Society. The rates on tracker bonds are linked to bank rate and over the last few years the monthly interest we receive has been higher than any other investments. Reviewed on: 31st January 2019

Reply from Family Building Society Hi Janice, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Quick to answer, no long introductory message, positive replies

Your ISA market rate - 1.33% at the moment - is goodish news in a poorly performing market. I don't normally recommend services, since my experience may not reflect other peoples', but I make an exception for the FBS Reviewed on: 30th January 2019

Reply from Family Building Society Hi Jon, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Windfall bond

Get the feeling that Windfall bond holders are second class savers, why not let us know each month, even if we have not won, by email? Reviewed on: 29th January 2019

Reply from Family Building Society Thank you for your question regarding the Windfall Bond. The Windfall Bond draw is on 10th of the month and winners are notified within 10 days of the draw. We are required to verify the winning account holders before we can publish their information. We aim to have our winners list published on our website as soon as all account holders are verified, and some months this process can be quicker than others. However, your feedback is appreciated and I have passed your comments regarding e-mail notification to the relevant team, so that they can consider any improvements to our communications in this regard. If you need any further help, please email [email protected] or call our Family Service Team on 03330 140144. Thanks, Vicky Response date: 5th February 2019

A grand little Building Society

I hadn't even heard of this Building Society {BS} when a friend recommended the Family BS. I was looking put somewhere to put some money where I could get instant access and a decent rate of interest in these difficult times for savers. The Family BS met that requirement. Opening the account was easy and straight forward and they seem like a decent set of people to deal with. I would recommend them. Reviewed on: 29th January 2019

Reply from Family Building Society Hi Graham, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Innovative products

Windfall bond and acting upon customer feedback excellent Reviewed on: 29th January 2019

Reply from Family Building Society Hi Mike, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

They listen to customers

Online Account opening now very efficient and market leading products available. Reviewed on: 29th January 2019

excellent to deal with by phone

as we live in south wales,i find you very helpful to deal with on the telephone. Reviewed on: 27th January 2019

Reply from Family Building Society Hi Mr and Mrs Thomas, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

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