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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1361 reviews)

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4.55

Based on 1,361 reviews, last reviewed 26th Jun 2026

18% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Phone operatives always helpful and kind Phone operatives always helpful and kind Reviewed on: 26th June 2026

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1361)

Windfall Bond

The windfall bond was simple and easy to open. Reviewed on: 28th September 2020

Very easy to deal with regarding savings

Opened a Windfall Bond - very straightforward and simple to navigate through the application. Prompt service as well on completion of process. If I can do it, anyone can! Reviewed on: 27th September 2020

Safe and friendly

The whole process of applying for a Windfall Bond was clear and well documents with speedy and excellent customer service follow-up. Thansk you Family B/S. Reviewed on: 24th September 2020

saving acount

very easy to open an acount also very good at comunication. Reviewed on: 24th September 2020

SAVINGS

Highly recommend - i found the staff informative and friendly. I would recommend them to my family & friends Reviewed on: 20th September 2020

Excellent customer service

Easy to contact by telephone. Efficient staff Reviewed on: 20th September 2020

Excellent Service

I made a telephone call enquiring about the Windfall Bonds, I spoke to a lovely gentleman who advised he would send me an application form as that was needed for purchasing numerous bonds, the form arrived the following day and I returned it and today I received my Bond Certificates, super efficient service. Reviewed on: 14th September 2020

Good admin.

Good admin. Low interest rates, but that's the same for everyone at present. Reviewed on: 14th September 2020

Not competitive saving rates

Rate on one year bond has fallen substantially. Reviewed on: 28th August 2020

OK

OK but poor rates so copuld do a lot better. Also very bad at ISAs only open to people who already have one. Reviewed on: 3rd August 2020

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