Write a review

Go to business site

Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1195 reviews)

View other Family Building Society products

4.56

Based on 1,195 reviews, last reviewed 2nd Jan 2026

60% decrease in 5 star reviews

in the past 90 days

83% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Easy to phone and uk staff. Easy to contact by phone, with uk based staff who are knowledgeable, helpful and pleasant to deal with. Reviewed on: 2nd January 2026

Latest lowest rating:

1

I’ve tried to call and have been left waiting for 15... I’ve tried to call and have been left waiting for 15mins plus - not good enough Reviewed on: 29th December 2025

Visit provider site Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Savings reviews (1195)

ISA

I'm not a big saver but Family Building Society made it eay for me to set up and now with an on-line service. They don't bombard you with paperwork and offers just key one's that could afect your saving decisions Reviewed on: 27th January 2019

Reply from Family Building Society Hi Steve, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

saving/mortgage

Out of all building society's I chose family because there is a possibility I may apply for a mortgage. I will be 75 this year and the family does not say "hard luck go away" Never the less I am loosing money due to inflation, thus, if I think I will never be able to buy a house I will seek better return for my savings. Reviewed on: 27th January 2019

Reply from Family Building Society Hi Peter, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Trustworthy and friendly

Just limited to on line/mail updated#s Reviewed on: 26th January 2019

Reply from Family Building Society Hi John, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

good savings rate

been a good rate for saving.a great home to have your isa at the moment hopefully it will get even better. Reviewed on: 26th January 2019

I can't use online access

I am trying to re-register for online access (I had this before but the system has changed). Seemed to go fine - I got the two emails and did the next step (creating password and deciding on a memorable word), Then I got an email asking me to call support. I did. They had a look. Asked me to re-register. Before I got round to this... I received the security letter (so perhaps it is working) - this told me to log in and then... but no when I try to log in "Account Locked" and "call support". So then I tried to re-register and... it sends me a reminder of my login ID and that is all. A wee bit miffed. Reviewed on: 26th January 2019

Reply from Family Building Society Hi David, thanks for your review and feedback. So I can get this sorted out for you, please could you email your details to [email protected] or call our Family Service Team on 03330 140144. Thanks, Vicky Response date: 29th January 2019

Good overall

Good products, good interest rates, good communication. Reviewed on: 26th January 2019

Reply from Family Building Society Hi Anna, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Quick, simple and straightforward

Couldn't have been easier to set up an account. To make a payment or withdrawal is also straightforward, quick and instant. Reviewed on: 26th January 2019

Reply from Family Building Society Hi Janet, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Safe, fair & customer friendly

Excellent communications, I always feel valued. As a saver I feel they are 'on my side' and give me as fair a return as possible in all circumstances. Staff are friendly, knowledgable and efficient. Couldn't ask for more really. Reviewed on: 26th January 2019

Reply from Family Building Society Hi Peter, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Very good

No problems at all, good service Reviewed on: 26th January 2019

Reply from Family Building Society Hi Hilary, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Best society to be with

If you want a society that treats you fairly then look no further. Reviewed on: 26th January 2019

Reply from Family Building Society Hi Bill, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Capital Credit Union 4.95 from 1008 reviews
Everyday e-Saver
from first direct 4.65 from 12 reviews
Savings
from Allica 4.82 from 1313 reviews

Want to see more from Family Building Society?

Insurance
from Family Building Society 5.00 from 2 reviews
Mortgages
from Family Building Society 4.91 from 603 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub