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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,361 reviews, last reviewed 26th Jun 2026
18% increase in 5 star reviews
in the past 90 days
14% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Phone operatives always helpful and kind Phone operatives always helpful and kind Reviewed on: 26th June 2026
Tracey B's avatar
Tracey B

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026
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Frustrated Customer
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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1361)

Quick and easy

5
I wanted to open a new Cash ISA and tranfer money in from another provider. It couldn't of been easier. The forms and additional information arrived as promised and once I'd returned them, everything was done promptly and efficiently. Thank you Reviewed on: 30th July 2020
Kathy's avatar
Kathy

Savings review

5
Like: You are small, efficient and frank about curent low rates. Dislike: Your spread of 20 'leading' competitors. I would much prefer only 10 Reviewed on: 20th July 2020
Epsom branch customer's avatar
Epsom branch customer

Seamless service with a personal touch

4
I was attracted by FBS rates for a transfer-in cash ISA - not many providers accept transfers. The online application was slightly tricky for a transfer, but a telephone call resolved matters quickly. The call was answered promptly - no hanging on and pressing buttons for hours - and the FBS call-responder was patient and clear. After that everything went smoothly, the transfer was completed in well under the regulatory 15 days. Reviewed on: 17th July 2020
Catherine's avatar
Catherine

Excellent Service

5
Opening an account on line was easy and the interest rates offered are some of the best available Reviewed on: 6th July 2020
Family Building Society Customer's avatar
Family Building Society Customer

Good old fashioned service

5
How refreshing it was to start saving with a proper Building Society, with good old fashioned service, attention to detail and a clear web-site backed up by appropriate paperwork. No complaints, thank you Reviewed on: 3rd July 2020
Family Building Society Customer's avatar
Family Building Society Customer

Savings review

5
Your telephone information on call waiting lists is excellent. It's most heartening to know that I am moving 'up the line'. You are generous with a Reviewed on: 3rd July 2020
Epsom branch customer's avatar
Epsom branch customer

6 weeks of wasting my time

1
I opened a Junior Saver account for my son. It took 4 weeks to open and a further 2 weeks of constant phone calls when we could not register for online access. Until one day I finally got a knowledgeable tele-agent who advised me this account does not come with internet access. We live in Edinburgh. The branch is in Surrey. At what point did they think I would need to know this? I had to close the account and look elsewhere. Reviewed on: 2nd July 2020
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society We are sorry to hear your comments. Please could you give us your details by emailing [email protected] so that we can contact you to investigate further. Response date: 22nd July 2020
The Family Building Society Logo
Family Building Society

VeryGood

5
I have found the whole procedure very straightforward and the website is particularly user-friendly. Reviewed on: 2nd July 2020
Anne Rattue's avatar
Anne Rattue

Easy to deal with, clear info

5
On maturity of my Bond I was offered a very competitive rate to renew it. This rate was offered before maturity and honoured 3 weeks later when the product matured. Thank you very much. They are happy to deal with customers by post and phone - brilliant for those who do not want to deal with things on line and who do not have computers and printers Reviewed on: 28th June 2020
Family Building Society Customer's avatar
Family Building Society Customer

Good interest rates in current market

4
I opened a Market Tracker Saver and was confused about when I could pay any money into it. I am pretty sure that at the end of the account-opening process a note came up saying you would contact me to let me know. After some days and nothing arriving, I logged on to find my account was inactive. So I messaged FBS and they got back to me very quickly indeed and told me how I could pay in. And within a day or two I received the savings certificate. So, on the one hand, a confusing note but on the other, excellent customer service. Reviewed on: 27th June 2020
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Family Building Society Customer

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