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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Great equine insurer

Feel everything I need is covered very easily for my horse with The Insurance Emporium Reviewed on: 7th September 2023

Paid out a claim without any issues.

Paid out a claim without any issues. Reviewed on: 9th July 2024

Helpful and reasonably priced Insurance.

Friendly helpful staff, claims dealt with quickly and efficiently. A reasonable cost without increasing greatly with my dogs age as some other insurers do. Reviewed on: 9th July 2024

The best pet insurance for my cat

Clear concise insurance for my cat with a competitive price. Lifetime insurance whixh beats a lot ofits competitors Reviewed on: 9th July 2024

Excellent Service from The Insurance Emporium

Have been with TIE for approx 5 years now. They provide excellent customer service and competitive rates, keep you updated on any active claims and claims are always paid out in a timely manner. Reviewed on: 9th July 2024

When our cat was really poorly with diabetes, then c...

When our cat was really poorly with diabetes, then cancer and consequently died, they were great at supporting his needs with the insurance they provide and paid promptly and easily. Reviewed on: 9th July 2024

Only had to claim once but really easy process.

Only had to claim once but really easy process. Had to ring up once as couldn’t find my documents and the person on the phone was very quick to respond (didn’t have to wait on hold for ages) and really helpful and polite. Reviewed on: 9th July 2024

Haven’t had to use insurance yet but everything upto...

Haven’t had to use insurance yet but everything upto now has been very good, clear and easy to understand. Reviewed on: 9th July 2024

The Insurance Emporium

I have been with this company for several years. Very good customer service and swift claim’s service. Reviewed on: 9th July 2024

I recommend the insurance emporium

I have been with insurance emporium far over 5 years now for my pet insurance and could not recommend them anymore. They are brilliant on price and address claims promptly as well as having an easily navigational website. Reviewed on: 9th July 2024

Recommended for value for money & service

I had to claim through The Insurance Emporium for a bad injury sustained by my horse. The call handler was calm and kind and the ensuing process of claim and payment went very smoothly. Reviewed on: 9th July 2024

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