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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

The Insurance Emporium

I have been with this company for several years. Very good customer service and swift claim’s service. Reviewed on: 9th July 2024

I recommend the insurance emporium

I have been with insurance emporium far over 5 years now for my pet insurance and could not recommend them anymore. They are brilliant on price and address claims promptly as well as having an easily navigational website. Reviewed on: 9th July 2024

Recommended for value for money & service

I had to claim through The Insurance Emporium for a bad injury sustained by my horse. The call handler was calm and kind and the ensuing process of claim and payment went very smoothly. Reviewed on: 9th July 2024

Good value pet insurance straight forward to deal with

Good value pet insurance straight forward to deal with Reviewed on: 9th July 2024

I have cover for both my pets.

I have cover for both my pets. Not only is it great value for money but they pay back the claims very quickly, all done online. Costumer service is also fantastic where you don’t wait long to speak to someone and are super helpful! Reviewed on: 9th July 2024

Contribution to out of hours consultation fee too low.

My dog had suspected stones in his bladder, unfortunately his symptoms showed on a Sunday and I had to take him to the 24/7 vet. The 24/7 vet has a high consulation fee (£207.50) and the Insurance Emporium have a very low contribution to emergency vet consultation fees (£90).I unsuccessfully queried why the Insurance Emporium contribution was so low, when the UK average for emergency consultation fees is circa £200. Reviewed on: 9th July 2024

I have always found this company very Easy to deal w...

I have always found this company very Easy to deal with customer service is excellent. The people you talk to and deal with always know what they are doing and are prompt in getting Reviewed on: 9th July 2024

great service value for money

great service no quibbles would recommend to friends and family Reviewed on: 9th July 2024

Always super helpful.

Always super helpful..prompt and efficient Reviewed on: 9th July 2024

Great insurance company!

Great insurance company who have been easy to contact, fast with payments when making a claim and generally good all round. affordable monthly payments with good cover amounts for our horse who has needed various treatments this year. Very happy with service. Reviewed on: 9th July 2024

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