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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Best horse I surance!

I have had my horse insured with the insurance emporia for nearly 7 years. Claims are paid promptly and the customer care team are excellent/ knowledgable, professional and efficient. Reviewed on: 9th July 2024

Good value for money pet insurance

Easy set up to cover a puppy and very reasonable Reviewed on: 9th July 2024

Very helpful and friendly staff.

Very helpful and friendly staff. Haven’t really had a problem with this company with the claims on my thoroughbred, apart from a small issue with his rehab. Reviewed on: 9th July 2024

Amazing service.

Amazing service. Quick pay back into my account Reviewed on: 9th July 2024

Excellent company

Only been with them for a couple of weeks when my boy was taken seriously ill very suddenly and we had to have him put to sleep within 5 days, called them up was treated with so much compassion they sent out the insurance forms and paid out everything I was entitled to . Reviewed on: 9th July 2024

Excellent service happy with the company

Excellent service happy with the company Reviewed on: 9th July 2024

Pet insurance that takes the worry away.

I’ve been with this insurance company for nearly 6 years now and I’ve had two claims with them. Both claims were dealt with and paid in a timely manner and all my queries were answered professionally when I phoned. The only thing that I’d mark them down for is not being able to complete the claim form on line. I don’t have a printer and it took nearly two weeks for them to post it out to me. Reviewed on: 9th July 2024

Number 1 insurance company

No quibble with claims and prompt payment Reviewed on: 9th July 2024

Insurance claims

Whenever I’ve had to put in a claim the staff have been helpful, straight forward forms to fill in and didn’t take long for a decision. In the insurance claims I’ve put in they have always paid out Reviewed on: 9th July 2024

So far so good.

So far so good. Extremely competitive coverage for 2 11 month old kittens. I haven't made a claim yet so only time will tell on that. Reviewed on: 9th July 2024

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