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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Good service

Had no problem with the one claim we have had Reviewed on: 9th July 2024

They are a wonderful caring company to deal with whe...

They are a wonderful caring company to deal with when you need them which means your best pet friend is in trouble Reviewed on: 9th July 2024

Excellent service with my policy and good response a...

Excellent service with my policy and good response and support when I have needed to make a claim Reviewed on: 9th July 2024

Great to work with- lovely people and excellent value.

Great to work with- lovely people and excellent value. Reviewed on: 9th July 2024

The best pet insurance around

We recently had to make a claim for our dog, the claim was dealt with fast and efficient. I called up at my renewal to upgrade my level and the lady was so helpful and informative. I have been with them for years Reviewed on: 9th July 2024

Excellent caring Pet insurance company.

Excellent caring Pet insurance company. Having being a customer for several years the company has always been there providing a comprehensive coverage and is in contact with you during the year so a highly recommended company Reviewed on: 9th July 2024

Excellent customer care, great value

Excellent customer care, great value, easy to claim Reviewed on: 9th July 2024

It’s easy to claim the pet insurance.

It’s easy to claim the pet insurance. Reviewed on: 9th July 2024

Peace of Mind

I feel comfortable in having pet insurance for my dog. I have been a loyal customer for many years. When my dog ruptured his cruciate, I called The Insurance Emporium for some assistance in the claim and my policy. They were helpful in answering my questions and my claim was successful. I would always rather have some level of cover than nothing at all. Reviewed on: 9th July 2024

The Insurance Emporium - fantastic Equine Insurance!

I have already recommended the Insurance Emporium to friends, they have been amazing with our equine insurance policy. Refreshingly easy to communicate with and great customer service! Reviewed on: 9th July 2024

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