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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Brilliant company to use

Very easy to use online services, very detailed and comprehensive, all documents easy to download and view.No issues at all when needed to claim, quick response and no quibbles with claim. Reviewed on: 9th July 2024

Compassionate and fuss free service

I have had my pets insurance covered by the insurance emporium for years now and I have had nothing but friendly, compassionate, helpful and fuss free experiences with them and would highly recommend them. Reviewed on: 9th July 2024

Pet insurance made easy.

Easy to use website, competitive prices, knowledgeable and helpful telephone help. Straightforward buying process with choice of cover. Overall good service. Reviewed on: 9th July 2024

Fantastic

I was looking for pet insurance and trying to choose from all the options. I had a couple of questions that I could not see answers to so I rang a few to see how the answered. Only The Insurance Emporium answered in a way that gave me huge confidence and I decided there and then to go with them. The website was easy to navigate the price was good and the sign up was easy. When my dog had an accident they were fantastic, answering all my questions and putting my mind at ease. They then made the claim as easy as possible. Fantastic service Reviewed on: 9th July 2024

Never had to claim, but so far so good!

Never had to claim, but so far so good! Reviewed on: 9th July 2024

Excellent company and great value for money

This company have always paid out very quickly for my claims. I think thr lunar policies are excellent value for money. Always helpful and friendly if I have to call them and they have been a godsend in times of big very bills. Great company, highly recommend. Reviewed on: 9th July 2024

Sadly ive had 2 big dogs that had to be put to sleep...

Sadly ive had 2 big dogs that had to be put to sleep, over the years. You gave me my money back without any quibble, which was very reassuring, and very supportive. You’ve also paid out for treatment over the years as well. Again, no quibble. Thank you. Marilyn Stratford Reviewed on: 9th July 2024

Always Competitive Premiums

Insured my cat every year since a kitten with Insurance Emporium. Renewal premiums always competitive. Easy to claim. No hassle. Reviewed on: 9th July 2024

Always excellent communication and reasonable pricing

Always excellent communication and reasonable pricing Reviewed on: 9th July 2024

good cover at affordable prices.

good cover at affordable prices. Simple claims pricess Reviewed on: 9th July 2024

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