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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

I have horses insured with them and have had to clai...

I have horses insured with them and have had to claim in the past, they were very helpful and sorted everything out with the vets so I didn’t need to. Reviewed on: 9th July 2024

Seamless experience from start to finish

Seamless experience from start to finish Reviewed on: 9th July 2024

Increased prices after claim

They have been very standard. However they have increased my premium by 50% after a claim. Reviewed on: 9th July 2024

Great customer service and quick payout

Great customer service and helpful staff. First time having to insure my horse and unfortunately had to claim for vet bills. Had no problems with them and they paid out extremely quickly Reviewed on: 9th July 2024

Overall very good

Overall very good except that they do not refund any portion of an annual premium paid upfront when a pet dies if you have made a claim no matter how minor in that year. Reviewed on: 9th July 2024

Experienced animal insurance provider.

Competitive premiums from a highly experienced animal insurance provider. So easy to arrange cover online. Reviewed on: 9th July 2024

I have insured our horses and dog with the insurance...

I have insured our horses and dog with the insurance emporium for many years and have always received excellent service Reviewed on: 9th July 2024

My claim for my pets injury was processed within day...

My claim for my pets injury was processed within days and the customer service is always fantastic! Reviewed on: 9th July 2024

Great Pet Insurance

I have had a pet insurance policy with the insurance emporium for 7 years, it's customer service is great and the price is good. Reviewed on: 9th July 2024

Brilliant service covering vet's bills

The Pet Emporium has been brilliant on helping me cover vet's bills ever since my Labradoodle, Lucy, was diagnosed with diabetes. The premiums are very reasonable and the settlement of claims is extremely quick. Reviewed on: 9th July 2024

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