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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

straightforward and customercentric

Very straight forward application process online. Friendly and informative newsletters Reviewed on: 9th July 2024

Great Insurance

I have enjoyed working with insurance Imporium - great service provided Reviewed on: 9th July 2024

Good quality product and value for money.

Good quality product and value for money. Reviewed on: 9th July 2024

My horse had ulcers

My horse had ulcers and I was stressed. Between the vets and emporium took the stress away Reviewed on: 9th July 2024

Always friendly and quick to resolve claims in times...

Always friendly and quick to resolve claims in times of hardship Reviewed on: 9th July 2024

Always very good and keeping you know informed and...

Always very good and keeping you know informed and up to date. Also when you phone they answer the phone !! ( which is quite rare these days !) Reviewed on: 9th July 2024

I have been with them for years and have used my pol...

I have been with them for years and have used my policies a few times. One on going policy is for my dog who has epilepsy and has to have 3 different meds and blood tests. These are all covered by my policy. My other dog also has had to have numerous surgeries and again didnt have to worry as covered with my policy. Especially one surgery last year which was an emergency. I didn’t think twice about having the surgery as i knew my per insurance would have my back. Luckily she survived the op and is doing amazing now. I have 3 dogs now and all are covered with The insurance Emporium. I also recommend my daughter who has a puppy to go with them also Reviewed on: 9th July 2024

Support and help to the highest level

When our dog needed an expensive operation they supported us throughout the process ensuring we know exactly what costs would be involved and our financial aspects etc. It was a very anxious and trying time but their approach and understanding made it considerably less stressful and helped ensure a positive outcome. Reviewed on: 9th July 2024

Pet Insurance review

Overall very helpful, and flexible with multiple pet cover. Reviewed on: 9th July 2024

Horse insurance

The insurance emporium has always provided excellent customer service for me. I have recently had to put a claim through for a vet bill and have had a fast response for any questions i have needed answering. Reviewed on: 9th July 2024

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