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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Excellent company whenever we have dealt with them ,...

Excellent company whenever we have dealt with them , they are understanding and hrlpful Reviewed on: 9th July 2024

Insurance Emporium settle claims impressively quickly

Insurance Emporium settle claims impressively quickly Reviewed on: 9th July 2024

Easy claims procedure.

Easy claims procedure. Once claim sent kept informed by email how it is progressing. Clear information on how to claim is met. Reviewed on: 9th July 2024

Customer service is always excellent and you are dea...

Customer service is always excellent and you are dealing with people that know what they are talking about. No long waits for phones to answered. Claims made quickly and efficiently. Reviewed on: 9th July 2024

Absolutely stellar service

From the moment I signed up, the experience has been nothing short of fantastic. Their customer service team deserves a special mention – they are truly exceptional. Every time I've had a question or needed assistance, they've been incredibly responsive, friendly, and genuinely eager to help. Reviewed on: 9th July 2024

All my 4 dogs are insured and very happy

All my 4 dogs are insured. If we have ever needed to claim it has been so easy. Been with this company for years! Reviewed on: 9th July 2024

They were helpful when i needed help with a claim an...

They were helpful when i needed help with a claim and paid out in good time. Reviewed on: 9th July 2024

IE are fantastic

IE are fantastic, heartily recommended, really good, can’t do better, IE are fantastic, heartily recommended, really good, can’t do better Reviewed on: 9th July 2024

Straightforward insurance broker, makes life easier

Easy to understand what is covered, and helpful customer service team for if you do have any questions. Reviewed on: 9th July 2024

Never had an issue.

Never had an issue. Great value!! Reviewed on: 9th July 2024

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