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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Fast Response

When I contact them they always respond very quickly and are always quick to pay as we have had a very poorly dog in the past. Reviewed on: 15th October 2023

consistently efficient

I have had pet insurance with Emporium for a number of years They are always easy to get hold of, pleasant and their processes are very efficient, plus they are reasonably priced. Never disappointed. Reviewed on: 15th October 2023

Great value and clear

I found this the best value for money for dog insurance. Really clear about single condition and total limits. Have stuck with them for a second year. Reviewed on: 15th October 2023

Pet insurance

Very helpful customer service. Have been with Emporium for many years now. They've always helped and settled the vet claims in timely manner. Highly recommended. Reviewed on: 15th October 2023

Excellent support when we needed it most

You only really know what an insurer is like when you make a claim and The Insurance Emporium came up trumps when we needed them. Our cat got very ill and they just paid the claims without any quibbles, supporting us through a very difficult period and we are very gtateful to them for all their support. Reviewed on: 15th October 2023

Excellent insurance company

All my pets are insured with the Insurance Emporium. The cover is excellent and all my claims have been dealt with promptly and efficiently. The staff are all very helpful and deal with any queries that I may have had. Reviewed on: 15th October 2023

Good value dog insurance

Having researched many dog insurance policies we settled on The Insurance Emporium as being the one that gave us the best cover for the premium we pay. They were also very quick at settling when we had to make a claim. Highly recommend them Reviewed on: 15th October 2023

Brilliant service

I’ve had several claims due to My poorly puppy few years ago and they were professional, helpful, friendly and claim sorted very quickly. Really happy Reviewed on: 15th October 2023

Great company

Would highly recommend. Easy to deal with. Reviewed on: 15th October 2023

NEW POLICY HOLDER - VERY IMPRESSED SO FAR

Have just used some comparison sites for pet insurance - such a minefield, so many variations & crafty 'get outs'! But was very impressed with The Insurance Emporium. Very good price and good package - easy to understand. I get a bit overwhelmed with all the online stuff so requested a paper copy of my policy and the bound document provided is terrific - easy to read and contains all the information I need. Hopefully I won't have to make any claims but now fully understand the process and obligations if I do. Reviewed on: 15th October 2023

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