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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Amazing and accessible!

Fun and easy to understand company who are friendly! Never used a company like this before. Brilliant! Reviewed on: 15th October 2023

Best pet insurance service around

Twice my cat has needed out if hours vet services, on both occasions the insurance, Emporium delivered a professional and excellent service. Reviewed on: 15th October 2023

Insurance for pets

Great insurance really easy to deal with Reviewed on: 14th October 2023

Claimed for dog and horse

I have claimed twice on my insurance, once for my horse and another time for one of my dogs. Both times it was very straight forward to submit a claim and although I didn’t receive any confirmation that they had received my claims, when I called to check they were quick to update me on the status of my claim. Both times they paid out. Very pleased. Reviewed on: 14th October 2023

Pet insurance

Very good and quick and asked how our dog was doing Reviewed on: 14th October 2023

Cost-effective, accessible, approachable pet insurance

I can’t recommend the insurance emporium enough. Insurance is cost effective and I have always found the customer services easy to get hold of, approachable and knowledgable. Reviewed on: 14th October 2023

Great service

Prompt claims handling and payment as expected. Reviewed on: 14th October 2023

Support at time of need

When our 12 year old west highland terrier was taken ill suddenly on holiday our world was flipped on its head , she received emergency treatment and ongoing specialist treatment at a cost without insurance we could not afford. The communication with the insurance company was first class and we were handled with compassion on multiple occasions , the ease of claim and speed of payment eased the financial pressure in an already pressure situation. Thanks to all dm for your help , care and assistance. Reviewed on: 14th October 2023

Great equine insurance

Hassle free when we had to make a claim Reviewed on: 14th October 2023

cystitis is not the same as chronic kidney failure

this company won't pay for long term kidney problems because my cat had cystitis several years ago. Every time I say anything about it I get a response saying they are part of the same system and they are so sorry my pet is ill. Reviewed on: 14th October 2023

Reply from The Insurance Emporium Good afternoon, We're sorry to learn you remain unhappy with the outcome of your claim. Where a pet has suffered a condition before coming on cover we may place an exclusion in view of the increased insurance risk and this may prevent claims for other conditions. Any such exclusion is transparently detailed in the Schedule of Cover. For cystitis we exclude the urinary system which would prevent a kidney disease claim. Kind regards, Kirsty The Insurance Emporium Response date: 16th October 2023

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