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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Great insurance company!

I have had to make a few claims for my horses since being with the Insurance Emporium and they have always been so helpful and always settled my claim very promptly. Any additional questions I needed to ask and the customer services were always really helpful. I would highly recommend the Insurance Emporium to friends and I have done! Reviewed on: 13th October 2023

Very efficient

When I have had to contact The Insurance Emporium I have always been dealt with quickly and efficiently. I have had my Horse insured with them for over ten years. Reviewed on: 13th October 2023

Fuss-free claims process when we needed it.

Our much-loved cat fell ill with lymphoma; unfortunately he didn't survive but the diagnosis and palliative care he received was extremely expensive. The Insurance Emporium paid promptly and with the minimum of fuss. Reviewed on: 13th October 2023

Value for money

HAD 2 DOGS AND A CAT WITH THEM, UNFORTUNATELY ALL PASSED. MADE MANY A CLAIM WITH THEM AND PAYMENT WAS ALWAYS PROMPT AND EXPLAINED. NOW HAVE PUPPY AND INSURED AGAIN WITH THEM. Reviewed on: 13th October 2023

So straightforward!

Wasn’t sure my dog’s condition would be covered by my previous policy as it was due for renewal, phoned for advice before submitting a claim but was paid out with no trouble at all! So happy with Emporiums customer service I renewed the policy for another year. Reviewed on: 13th October 2023

Always helpful

I've needed to make a few changes to how I pay lately and they've been very helpful in arranging it and made it so much easier than some other companies did Reviewed on: 13th October 2023

Best Pet insurance

Payout really quickly for let insurance Reviewed on: 13th October 2023

Easy to deal with

Find it easy to deal with after injury to my horse. Reviewed on: 13th October 2023

Competitive and fair

We moved insurer’s to Insurance Emporium when our old insurance premiums shot up. Competitively priced, and each renewal only small increases. Clear about what is not covered (pre-existing) but paid out (less excesses) for everything else. Reviewed on: 13th October 2023

Top class

Very helpful very polite staff Very good price for cat insurance would definitely recommend to family and friends Reviewed on: 13th October 2023

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