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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Great service

I use The Insurance Emporium for all of my animals (3 dogs, 2 horses and 1 cat) and have done for over 3 years. The fees are affordable, information online is clear, it's easy to get in touch, and when my pony was diagnosed with a health condition, The Insurance Emporium paid out - which was such a relief. Reviewed on: 13th October 2023

Competitive pricing and great service

My dog had to have an operation which cost over £1000. We received around 80% back. The process was simple and it didn’t take long for the money to come through. Reviewed on: 13th October 2023

First class reassurance

When arranging your pet insurance you need First class reassurance and I received it. Reviewed on: 13th October 2023

Best Insurance for your dogs

Hetty being my third working dog from Dogs for Good is a real life saver for me which is like what the Insurance Emporium could be to you if required in that time off need for your working animals or pets Reviewed on: 13th October 2023

how good on pay out

Cannot fault the way claims have been handled , it's not untill you need the insurance ( which you hope will not need ) that you find out how good they are , and they are they have been good with us . Reviewed on: 13th October 2023

Charlie is healthy again

Best pet nsurance company I have used . Charlie our elderly King Charles Spaniel had to have his Spleen removed as he was very poorly. They were very helpful and settled our claim straight away and best of all Charlie is now very well again Reviewed on: 13th October 2023

Price is Good

It was very easy to set up the insurance and very quick as well as the price was very good compared to competitors i was quoted for been with them for 3 years or so now. And never had any problems. Would recommend to others. Reviewed on: 13th October 2023

The Insurance Emporium

I was drawn to pet insurance, provided by The Insurance Emporium, because of the fantasic reviews and ratings. I found it incredibly easy and fast to sign up to online, and the guidance was concise and really easy to follow. Given how much costs are rising these days, I found the value for money to be much better than what other pet insurance providers were offering. I feel that my beautiful puppy, Prince, is in good hands and will be looked after by The Insurance Emporium if his health ever suffers, and it won't break the bank either. Reviewed on: 13th October 2023

Brilliant

They have been brilliant with my dog Arthur all payments settled as he has long standing allergies. Always very polite on the phone and always explain everything. Reviewed on: 13th October 2023

Great service and value for money

Good value for money and a great service. I was unable to find the same level of cover cheaper anywhere else. I also had to make a claim for vets fees; the process was simple and I was paid out quickly and without dispute. Because of the quality service I received I have remained with them for several years and won’t be changing anytime soon. The small yearly increases ensure it is still a good value product for me and my dog. Reviewed on: 13th October 2023

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