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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Friendly no fuss company

We have been with the Insurance Emporium for our pet insurance for some years now. We have unfortunately had to make several claims. Each time the process has been fast and the expected payout been made. When you call you get a person Not only that they are always friendly, polite, knowledgable and answer any queries. Reviewed on: 13th October 2023

Great insurance company!

I have had to make a few claims for my horses since being with the Insurance Emporium and they have always been so helpful and always settled my claim very promptly. Any additional questions I needed to ask and the customer services were always really helpful. I would highly recommend the Insurance Emporium to friends and I have done! Reviewed on: 13th October 2023

Very efficient

When I have had to contact The Insurance Emporium I have always been dealt with quickly and efficiently. I have had my Horse insured with them for over ten years. Reviewed on: 13th October 2023

Fuss-free claims process when we needed it.

Our much-loved cat fell ill with lymphoma; unfortunately he didn't survive but the diagnosis and palliative care he received was extremely expensive. The Insurance Emporium paid promptly and with the minimum of fuss. Reviewed on: 13th October 2023

Value for money

HAD 2 DOGS AND A CAT WITH THEM, UNFORTUNATELY ALL PASSED. MADE MANY A CLAIM WITH THEM AND PAYMENT WAS ALWAYS PROMPT AND EXPLAINED. NOW HAVE PUPPY AND INSURED AGAIN WITH THEM. Reviewed on: 13th October 2023

So straightforward!

Wasn’t sure my dog’s condition would be covered by my previous policy as it was due for renewal, phoned for advice before submitting a claim but was paid out with no trouble at all! So happy with Emporiums customer service I renewed the policy for another year. Reviewed on: 13th October 2023

Always helpful

I've needed to make a few changes to how I pay lately and they've been very helpful in arranging it and made it so much easier than some other companies did Reviewed on: 13th October 2023

Best Pet insurance

Payout really quickly for let insurance Reviewed on: 13th October 2023

Easy to deal with

Find it easy to deal with after injury to my horse. Reviewed on: 13th October 2023

Competitive and fair

We moved insurer’s to Insurance Emporium when our old insurance premiums shot up. Competitively priced, and each renewal only small increases. Clear about what is not covered (pre-existing) but paid out (less excesses) for everything else. Reviewed on: 13th October 2023

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