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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Value for money

I have always found The Insurance Emporium very competitive on costs as well as very efficient in dealing with claims Reviewed on: 13th October 2023

Good value in current market

Competitively priced. Claims process is easy but payment can take a long time. Always padded in the end. Reviewed on: 13th October 2023

Best value for the cover

The Insurance Emporium gave me the best quote for lifetime cover on our grumpy cat when I first enquired. They have been consistently best value for the same cover so I have never moved. Fortunately never needed to claim but process looks straightforward. Reviewed on: 13th October 2023

Quick and efficient

So simple to sort out online, no hidden catches and straightforward pricing Reviewed on: 13th October 2023

Great company to work with

Great people and really helpful service. They pay out very quickly and explain everything they need to. Very pleased so far! Reviewed on: 13th October 2023

Pawfect Pet Insurance

Great service, easy to quote and buy. Economical and value for money. Recommeneded. Reviewed on: 13th October 2023

Well priced

I’ve been with The Insurance Emporium for my cat’s insurance for several years now & have been very happy with their service & pricing so far. Reviewed on: 13th October 2023

Just insured our 3 legged cat

Just insured our 3 legged cat with Insurance Emporium. Really pleased how the company handled my call, there were no dramas regarding Bernard's missing leg and very happy with the competitive premium. Similarly it is reassuring to know that I only have to pay a flat excess rate and not a percentage of the vet fees. Reviewed on: 13th October 2023

Very happy with the service

I’ve had my horse insured for many years with this company and I have never had any problems. Renews are very easy to do especially when you have a job that takes up the majority of your time. I can not recommend this company more. Thank you Reviewed on: 13th October 2023

Simple, easy and reasonably priced

I have continued to renew with the Insurance Emporium because it’s a simple process, I can pick what I want, it’s easy to do, and it’s still the best priced! I have had to contact customer service for a query on my renewal, they got back to me super quick and explained my queries away easily. I would recommend! Reviewed on: 13th October 2023

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