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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Great equine insurer

Feel everything I need is covered very easily for my horse with The Insurance Emporium Reviewed on: 7th September 2023

Quick, efficient, helpful

When my dog had an expensive life threatening health condition, insurance emporium paid the claim within days. The claim process was easy and they made a stressful situation easier to deal with. Reviewed on: 13th October 2023

Value For Money

I have my Horse insured with you, Great value policy, able to cover exactly what i want or dont want which keeps insurance at an affordable price. Reviewed on: 13th October 2023

Horse insurance

Brilliant very friendly staff have 3 ponies with them Reviewed on: 13th October 2023

Pet insurance review

The pet emporium have been great for us. So helpful, easy to get in touch and speak to very compassionate staff. Always keep you informed, quick and clear, no messing around. Would definitely recommend! Reviewed on: 13th October 2023

Pet insurance

Insuring my little dog with Emporium gives me great peace of mind very reasonably priced and so very easy to set up but you can’t put a price on your beloved pet or peace of mind emporium all the way for me and Rocky Reviewed on: 13th October 2023

Rubbish quote process

Absolutely ridiculous that I am unable to find out the cost of the excess for a policy without actually buying it! Reviewed on: 13th October 2023

Reply from The Insurance Emporium Good afternoon, We are sorry to hear of your difficulty with your quote application. The excesses are detailed once you have selected the type of cover you would like and what level of cover you wish to have for Vets Fees. Until we have the details for your pet entered, we would be unable to confirm any premium or excess. The excess would be available once the appropriate selections have been chosen, and before the point of purchase confirmation. Kind regards, Kirsty The Insurance Emporium Response date: 16th October 2023

Excellent cover and service

When my dog was I’ll and finally passed away, I received excellent service from Insurance Imporium. Reviewed on: 13th October 2023

Brilliant company

I have had all my dogs insured with the insurance emporium, always very helpful staff and there is no fuss when making a claim. Sadly i had to make a claim for my dog through a very traumatic experience, the staff handled my call with empathy and professionalism and were very supportive throughout the process. Reviewed on: 13th October 2023

Very competitive

Great quote and was very easy to organise with no unnecessary paperwork. Communication was excellent. All I needed was available to insure my precious pets! Thank you! Reviewed on: 13th October 2023

Value for money

I was really surprised with the cost of the premium, very competitive and the policy is written in plain English so it’s easy to understand and find the bit you want. Reviewed on: 13th October 2023

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