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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Simplicity lack of fuss when making a claim..

I needed to make a claim following surgery on my pet, all it took to sort was one email, which was acknowledged in very good time and all the rest of the process was completed between the vet and the Emporium with no fuss or further input from me. Reviewed on: 20th August 2024

Easy to access policy documents, easy to contact and...

Easy to access policy documents, easy to contact and simple. Reviewed on: 20th August 2024

Good value

Although I have not had to make a claim my son did for his dog and I was very pleased to hear there was no quibble in covering quite a large vets bill. Reviewed on: 20th August 2024

The insurance emporium covered our dog Tilly for qui...

The insurance emporium covered our dog Tilly for quite a few years towards the end.The premiums were competitive,with Tilly not needing any claim with them at all until 18 months prior to us losing her.She had a ct scan,followed by mri followed by a brain surgery for a tumour.all 3 claims paid within days of paperwork being submitted.18 months after ,and Tilly’s monthly premium only going up by £14 per month after her previous claims totalling nearly £10000 and we unfortunately needed to claim again for another ct,and then we lost her .again they paid within days,and were so good when I had to make the call to end the insurance on her loss.we wouldn’t hesitate to use them again if we ever feel ready to have another dog Reviewed on: 20th August 2024

Having nearly having to make a claim on my sick dog...

Having nearly having to make a claim on my sick dog we’re absolutely brilliant to deal with Reviewed on: 20th August 2024

Don’t waste your money

When I comes to payout time they will squirm at the thought and do their best to avoid paying Reviewed on: 20th August 2024

No trouble

Never a problem with renewing or getting the right cover Reviewed on: 20th August 2024

2 cats 2 broken legs

2 broken legs, 2 cats and both times The Insurance Emporium dealt with the claim quickly and easily with no fuss. Happy with that. Reviewed on: 20th August 2024

The premium was excellent, effecient claims handling.

The premium was excellent value. When we made a claim it was handled very quickly with no fuss or issues. Reviewed on: 20th August 2024

I find them very friendly and helpful.

I find them very friendly and helpful. Have been with this insurance company for a few years now with no issues whatsoever. Reviewed on: 20th August 2024

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