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The Insurance Emporium: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.86 (5994 reviews)

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4.85

Based on 5,994 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium Pet Insurance reviews (5994)

Review of the The Insurance Emporium, Pet Insurance:

Chewie04

Good for us and our dog, love the price and the attitude Reviewed on: 20th August 2024

2 cats 2 broken legs

2 broken legs, 2 cats and both times The Insurance Emporium dealt with the claim quickly and easily with no fuss. Happy with that. Reviewed on: 20th August 2024

The premium was excellent, effecient claims handling.

The premium was excellent value. When we made a claim it was handled very quickly with no fuss or issues. Reviewed on: 20th August 2024

I find them very friendly and helpful.

I find them very friendly and helpful. Have been with this insurance company for a few years now with no issues whatsoever. Reviewed on: 20th August 2024

Customer service great

People at the other end of the phone are knowledgeable, patient and pleasant Reviewed on: 20th August 2024

Very helpful claims service

Very helpful claims service which unfortunately we had to use for our pet it all worked very smoothly. Took the stress out of the situation. Reviewed on: 20th August 2024

Customer Service experience was good.

When my quote for pet insurance renewal came back with an added 50% I was somewhat surprised. I called the Insurance Emporium and the advisor I spoke to was very helpful and managed to reduce the fee while providing the same cover. It was a real relief to be able to speak to a human being and not initially have to go through voice message/chatbots and 50 different number option, it also didn't take long to get through. Reviewed on: 20th August 2024

We have had many pets insured by Pet Emporium over a...

We have had many pets insured by Pet Emporium over a number of years. They have always been quick to answer calls, and settle up claims very quickly. We have never had any problems with this company, in all the years we have been dealing with them. always a good service provided. Reviewed on: 20th August 2024

Good luck trying to claim

When needed to claim I found about all the very small letters, will not renew. Reviewed on: 20th August 2024

Best Insurance Ever.

My dachshund has required 2 surgeries for IiVDD- on both occasions Pet Emporium has dealt directly with the vets and paid directly. No paperwork required on my part, making a stressful time so much easier. Fantastic polices at realistic prices. I also insure my cat with them- Fantastic company, wouldn't go anywhere else Reviewed on: 20th August 2024

Good product and customer service

Offers good customer service and pays out claims quickly and efficiently which is a load off your mind when your pet is sick. Renewing your policy can be a stressful time but each year the amount hasn't increased a crazy amount which is really good Reviewed on: 20th August 2024

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