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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Great company

I have had the unfortunate pleasure of using Pet Emporium Insurance on 2 occasions for my late dogs, what can I say about Pet Emporium Insurance is that they are a 100% genuine company with fantastic staff ready to assist in any way they can. Recommended to lots of friends & family who have taken out policy's. Reviewed on: 12th October 2023

Reliable & genuine

Always pay out on time and without hassle. Fair & reasonable rates. Reliable & trustworthy Reviewed on: 12th October 2023

Competitive and comprehensive cover at a great price

Insurance Emporium have insured 2 dogs for us. Paid promptly for a claim for removing lead from dog's stomach ( yes, he ate his own lead). Helpful and supportive claim team. Thanks Insurance Emporium Reviewed on: 12th October 2023

My first pet insurance

It was becoming a bit of a minefield trying to find the correct pet insurance. Then I read about The Insurance Emporium and their website was easy to manoeuvre and prices were good. Very pleased. Reviewed on: 12th October 2023

Excellent and fuss free

Had substantial claim for Sam covering costs for both europe and Spain, all claims settled quickly and without any fuss . Just what is needed when the stress level is already high with a poorly dog Reviewed on: 12th October 2023

Simple and cost-effective pet insurance.

No claims in the past two years so it was refreshing to see that my premium did not increase significantly. Reviewed on: 12th October 2023

Recommended to all pet owners

Have insured our dog with Insurance Emporium for a number of years. Their products are easy to understand and they are transparent in what they do and don't cover. Their claims process is very straightforward and claims have been resolved promptly without any quibbles, prevarication or avoidance. Pity they don't offer motor or home insurance products as their customer service culture and respect for their clients is very refreshing. Reviewed on: 12th October 2023

Excellent Company

I have been with insurance emporium for a number of years now. They have always payed out in a timely manner. Customer service is great, always get through and my question is answered quickly and efficiently. Reviewed on: 12th October 2023

Great Service

Always there when you need them most, pet insurance when you need it at worrying times. Reviewed on: 12th October 2023

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