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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Competitive and comprehensive cover at a great price

Insurance Emporium have insured 2 dogs for us. Paid promptly for a claim for removing lead from dog's stomach ( yes, he ate his own lead). Helpful and supportive claim team. Thanks Insurance Emporium Reviewed on: 12th October 2023

My first pet insurance

It was becoming a bit of a minefield trying to find the correct pet insurance. Then I read about The Insurance Emporium and their website was easy to manoeuvre and prices were good. Very pleased. Reviewed on: 12th October 2023

Excellent and fuss free

Had substantial claim for Sam covering costs for both europe and Spain, all claims settled quickly and without any fuss . Just what is needed when the stress level is already high with a poorly dog Reviewed on: 12th October 2023

Simple and cost-effective pet insurance.

No claims in the past two years so it was refreshing to see that my premium did not increase significantly. Reviewed on: 12th October 2023

Recommended to all pet owners

Have insured our dog with Insurance Emporium for a number of years. Their products are easy to understand and they are transparent in what they do and don't cover. Their claims process is very straightforward and claims have been resolved promptly without any quibbles, prevarication or avoidance. Pity they don't offer motor or home insurance products as their customer service culture and respect for their clients is very refreshing. Reviewed on: 12th October 2023

Excellent Company

I have been with insurance emporium for a number of years now. They have always payed out in a timely manner. Customer service is great, always get through and my question is answered quickly and efficiently. Reviewed on: 12th October 2023

Great Service

Always there when you need them most, pet insurance when you need it at worrying times. Reviewed on: 12th October 2023

Mrs M Blinkhorn

I have been Insured by Insurance Emporium for several years. They have given me great peace of mind whenever my dogs have become unwell. Which means the dogs go to the vet as soon as they become unwell. And payment is never a concern. Reviewed on: 12th October 2023

Great service

I used the insurance emporium for many years when I needed to claim ongoing it was a great service, claims were dealt with very quickly and efficiently. If I ever had to contact to them they were always very courteous and helpful. Would highly recommend them as a pet insurance Reviewed on: 12th October 2023

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