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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Really helpful and understanding

I lost one of my dogs very suddenly last year, the staff at the Insurance Emporium were extremely kind, helpful and understanding at what was an extremely difficult time for me Reviewed on: 12th October 2023

Good cover at a reasonable price.

Easy to get quote, very competitive, good cover. Reviewed on: 12th October 2023

Pet insurance made easy

I’ve been with Emporium pet insurance for several years, as our labradoodle has got older she needs more trips to the vet, Emporium insurance has made the experience easier, they are easy to contact & advise how to process the resulting claim. The policy is simple to understand and offers a good level of insurance cover for the fee I pay. Reviewed on: 12th October 2023

Have always settled claims

Have been with them for a number of years, and they have always settled any claim with both my dogs Reviewed on: 12th October 2023

Helpful on the phone

So helpful on the phone when adding a new pet (well, one I'd forgotten to insure previously). Good explanations of products to help me decide, and good prices too. Reviewed on: 12th October 2023

Good trustworthy company

Unfortunately I had to claim on my pet insurance when one of my dogs became long term poorly. The Insurance Emporium were there to offer help and advice and paid up on every claim over a very long period until the sad day came and our dog left us. I still have my other two dogs insured with them and have never found another company that offers the same level of cover at a cheaper price! Reviewed on: 12th October 2023

Great Price and Peace of mind.

I have been with the Insurance Emporium over two years now and am delighted with their costs. I have a lifetime plan for my fog which gives me very generous cover. It was reasonable when I bought it but am delighted to say that the increase in premiums was minimal - far less than expected. They represent great value! Reviewed on: 12th October 2023

Very Caring Company

Vet Expenses Paid Promptly & Correct Amounts. Reviewed on: 12th October 2023

What a Pleasant surprise!

Renewal time again. Delighted to see that the premiums for my 2 cats had gone down £4 compared to last year! Not much but a lot better than what normally happens one year to another. Well done Insurance Emporium! Reviewed on: 12th October 2023

Brilliant

The insurance emporium have been magnificent to deal with. They have paid out promptly and continue to do so when are dog, who is twelve had mouth cancer. They deal directly with our vet and have made, what is a really sad situation less stressful. Reviewed on: 12th October 2023

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