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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Good value for a good level of cover.

I found you far more competitive on price than some of the better known pet insurers. Fortunately I haven't had to make a claim yet, but I feel confident that you will offer a speedy, efficient service when I do. Reviewed on: 12th October 2023

Great insurer

Amazing insurance company would highly recommend to anyone. Very helpful and quick in dealing with claims. Reviewed on: 12th October 2023

Our Rosie insured with the best

Fantastic company to deal with never any hassle over claims and the people on the other end of the phone are superb you can tell just by there tone that they want to help. Reviewed on: 12th October 2023

So helpful

Amazing customer service, really helpful and informative with any questions I've had. So good I recommended to my dad for his dog and also partner for his new puppy Reviewed on: 12th October 2023

Excellent value

Excellent value and simple application make them the best Reviewed on: 12th October 2023

Value for Money in a Competitive Market

With two rescue dogs we sought top cover at best price and found this at the Emporium Reviewed on: 12th October 2023

Helping hand during stressful times

I unfortunately have had to make 4 claims for my animals over the years I have been with the Insurance Emporium, 3 horses and my dog! The Insurance Emporium have been fantastic each time and taken the worry of hefty vets bills away, they are always a phone call away and happy to help where possible. All 4 of my animals are now leading happy healthy lives thanks to the help from the Insurance Emporium, I’ll always use them and always recommend them Reviewed on: 12th October 2023

Help me get the best for my horse for less

Helpful and professional advice offered to help me reduce my monthly amount while retaining adequate vet fee cover. No judgement, no hard sell just a lovely manner and a great end result. Will be staying with you for the foreseeable future. Reviewed on: 12th October 2023

Award winning service for many years

I have had all my pets insured with The Insurance Emporium for many years now. When mu dog Molly fell ill with lymphoma and need chemotherapy, she was covered for 90% of the costs, which as you can imagine was pretty substantial. Unfortunately we eventually lost Molly and I have a new walking buddy, called Rowan. I immediately got her insured with my provider, The Insurance Emporium. After the first year, bearing in mind I had made no claims, I was astounded when Rowan@ renewal was sent. It had halved in price! I phone to check that a mistake hadn't been made but was very pleased to find that the cost was correct. I can only thank the staff at The Insurance Emporium as all the deals I have had with them has been handled so well. I have certainly recommended tham to several of my dog walking friends. Reviewed on: 12th October 2023

Great company

Great company to deal with A high level of cover at a competitive price and incredibly easy to set up. Reviewed on: 12th October 2023

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