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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Great service and very supportive

I've used The Insurance Emporium for the past 5 years since I got my dog Belle and have made a couple of claims. Each time they have been friendly, professional and knowledgeable as well as extremely supportive during the stressful time of having a sick pet. Highly recommended them! Reviewed on: 12th October 2023

Great insurance company

I have been dealing with my pet injury clam for the first time and the customer service is amazing. I have really nice come back and reassurance from them. My clam is still in process by I am very happy I have chosen The insurance Emporium. Reviewed on: 12th October 2023

Good value for a good level of cover.

I found you far more competitive on price than some of the better known pet insurers. Fortunately I haven't had to make a claim yet, but I feel confident that you will offer a speedy, efficient service when I do. Reviewed on: 12th October 2023

Great insurer

Amazing insurance company would highly recommend to anyone. Very helpful and quick in dealing with claims. Reviewed on: 12th October 2023

Our Rosie insured with the best

Fantastic company to deal with never any hassle over claims and the people on the other end of the phone are superb you can tell just by there tone that they want to help. Reviewed on: 12th October 2023

So helpful

Amazing customer service, really helpful and informative with any questions I've had. So good I recommended to my dad for his dog and also partner for his new puppy Reviewed on: 12th October 2023

Excellent value

Excellent value and simple application make them the best Reviewed on: 12th October 2023

Value for Money in a Competitive Market

With two rescue dogs we sought top cover at best price and found this at the Emporium Reviewed on: 12th October 2023

Helping hand during stressful times

I unfortunately have had to make 4 claims for my animals over the years I have been with the Insurance Emporium, 3 horses and my dog! The Insurance Emporium have been fantastic each time and taken the worry of hefty vets bills away, they are always a phone call away and happy to help where possible. All 4 of my animals are now leading happy healthy lives thanks to the help from the Insurance Emporium, I’ll always use them and always recommend them Reviewed on: 12th October 2023

Help me get the best for my horse for less

Helpful and professional advice offered to help me reduce my monthly amount while retaining adequate vet fee cover. No judgement, no hard sell just a lovely manner and a great end result. Will be staying with you for the foreseeable future. Reviewed on: 12th October 2023

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