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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Award winning service for many years

I have had all my pets insured with The Insurance Emporium for many years now. When mu dog Molly fell ill with lymphoma and need chemotherapy, she was covered for 90% of the costs, which as you can imagine was pretty substantial. Unfortunately we eventually lost Molly and I have a new walking buddy, called Rowan. I immediately got her insured with my provider, The Insurance Emporium. After the first year, bearing in mind I had made no claims, I was astounded when Rowan@ renewal was sent. It had halved in price! I phone to check that a mistake hadn't been made but was very pleased to find that the cost was correct. I can only thank the staff at The Insurance Emporium as all the deals I have had with them has been handled so well. I have certainly recommended tham to several of my dog walking friends. Reviewed on: 12th October 2023

Great company

Great company to deal with A high level of cover at a competitive price and incredibly easy to set up. Reviewed on: 12th October 2023

Competitive dog insurance with premium cover

Friendly team, professional and helpful. Competitive pricing with good levels of cover. Reviewed on: 12th October 2023

Compassionate company

Often well call insurance providers its because things go wrong and your mood is not great. I have needed to call or claim for things that were causing me to be very distressed and sad. Insurance emporium have never let me down they are always kind and very empathetic to my queries. I wouldn't even consider switching providers for any of my pets. Reviewed on: 12th October 2023

Easy convenient value for money

Renewal comes through with cover explained it’s good value and you can always talk to someone if/when needed. Reviewed on: 12th October 2023

Reliable and approachable

Good people and good company: they are very approachable, communicate well and are very sensitive when talking to distressed customer when their pets are sick. My only issue is that it's becoming more and more expensive! Reviewed on: 12th October 2023

Great service

Every person I have spoken to with my insurance has been so kind and helpful, everything was dealt with so efficiently and the pay out was also very fast can't recommend this company enough Reviewed on: 12th October 2023

Pet insurance

I have made a few claims with Emporium and they have always been very helpful. Would definitely recommend Reviewed on: 12th October 2023

Very easy to contact and contacted immediately.

This company gives an excellent service. Proffesdional Cover like a big company with care and communication like a family business. What more could you wish for in a company caring dor your pets. Reviewed on: 12th October 2023

Best insurance experience

We have had insurance with Insurance Emporium for a few years and our elderly cat was very well looked after by them. We were really pleased with the ease of claiming and the fact that nothing was ever queried. We have now taken out insurance with them for our new puppy. Hopefully we won't need to claim for a long time but I'm sure it will be as easy as it was with our cat. Reviewed on: 12th October 2023

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