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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Good value

The Insurance Emporium provide good value coer and have friendly staff when required. Reviewed on: 12th October 2023

My Cat's life guardian

I have this insurance since 4-5 years ago for all of my cats. 3 in total and one passed away 3years ago and this insurance was helpful when my vet bill went up on the roof. You will have prompt response when you need help and there will be someone to listen to you. It feels like a basic requirement but it is rare these days if you know what I mean. Reviewed on: 12th October 2023

Horse insurance

Friendly efficient staff. Never had to claim but never had a problem dealing with this company and always happy with results of any queries. Reviewed on: 12th October 2023

Value for money

Always good value for my pet insurance requirements, excellent service and swift responses. Reviewed on: 12th October 2023

Easy

The insurance emporium is so simple to deal with, no faffing about, sorted Reviewed on: 12th October 2023

The best people to talk to

Always so helpful and compassionate about your pets. Reviewed on: 12th October 2023

Just what you need

Policies at a price and with benefits that fit my needs. Customer Service that puts the others to shame. Reviewed on: 12th October 2023

Lovely service

Had to make a claim for operation on my dog. Phoned insurance emporium spoke to lovely lady got everything sorted. It was made very easy for me in an upsetting time. Reviewed on: 12th October 2023

Efficient and very helpful

Unfortunately we’ve made a few claims due to our young Clumber Lab having knee displacia in both front legs. Fortunately following surgery he’s now fit and healthy. Our claims have been paid promptly and the annual premium has only risen slightly. Highly recommended. Reviewed on: 12th October 2023

Dog and cat insurance

Never had anything but good experiences with my pet insurance , always there if I need them Reviewed on: 12th October 2023

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