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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Pet insurance claim

No problems when claiming for veterinary treatment. Paid out on claim quickly without fuss Reviewed on: 12th October 2023

Comprehensive insurance for my life saving Assistance Dog

The insurance emporium provide comprehensive insurance for my assistance dog Rosie. Without the cover they provide, Rosie’s vet bills would be a huge stress on me but with the insurance emporium’s help I can afford to do whatever it takes to keep my life saving pup in pawfect shape! The process for setting up, renewing and claiming is easy and all of the staff I’ve spoken with have been very personable and make a hard time easy when we need to claim anything. Thank you insurance emporium! Reviewed on: 12th October 2023

Good value

The Insurance Emporium provide good value coer and have friendly staff when required. Reviewed on: 12th October 2023

My Cat's life guardian

I have this insurance since 4-5 years ago for all of my cats. 3 in total and one passed away 3years ago and this insurance was helpful when my vet bill went up on the roof. You will have prompt response when you need help and there will be someone to listen to you. It feels like a basic requirement but it is rare these days if you know what I mean. Reviewed on: 12th October 2023

Horse insurance

Friendly efficient staff. Never had to claim but never had a problem dealing with this company and always happy with results of any queries. Reviewed on: 12th October 2023

Value for money

Always good value for my pet insurance requirements, excellent service and swift responses. Reviewed on: 12th October 2023

Easy

The insurance emporium is so simple to deal with, no faffing about, sorted Reviewed on: 12th October 2023

The best people to talk to

Always so helpful and compassionate about your pets. Reviewed on: 12th October 2023

Just what you need

Policies at a price and with benefits that fit my needs. Customer Service that puts the others to shame. Reviewed on: 12th October 2023

Lovely service

Had to make a claim for operation on my dog. Phoned insurance emporium spoke to lovely lady got everything sorted. It was made very easy for me in an upsetting time. Reviewed on: 12th October 2023

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