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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Efficient and very helpful

Unfortunately we’ve made a few claims due to our young Clumber Lab having knee displacia in both front legs. Fortunately following surgery he’s now fit and healthy. Our claims have been paid promptly and the annual premium has only risen slightly. Highly recommended. Reviewed on: 12th October 2023

Dog and cat insurance

Never had anything but good experiences with my pet insurance , always there if I need them Reviewed on: 12th October 2023

Excellent service

We’ve been using Insurance emporium for a number of years now. They are really cost effective and comparable with other providers but by far the best. They are quick to pay out on claims and very supportive when we sadly lost our cat last May. All the staff are friendly and are a pleaseure to speak too and they’re in the UK. Reviewed on: 12th October 2023

Fantastic company

I have had to contact them during a very difficult time They were very helpful and thoughtful. Reviewed on: 12th October 2023

Adaptable and helpful horse insurance

Different options for various levels of cover for my horse which is always helpful Reviewed on: 12th October 2023

Very helpful

Customer service is always very helpful Reviewed on: 12th October 2023

Great company good value for money

Been with them for 4 years now and they provide good quality service. Customer services are super helpful and you can actually talk them Reviewed on: 12th October 2023

Customer service

Just joined, but speed in response is second to none Reviewed on: 12th October 2023

Brilliant

My cat Dave is always taken care of. Excellent service. Quick payout Reviewed on: 12th October 2023

Best pet insurance

My dog has recently had surgery and her pet insurance covered everything. It’s a stressful time but the whole thing was made effortless from the first call. I can call for updates and the phone is always answered and a friendly person is always there to help. Can’t recommend enough Reviewed on: 12th October 2023

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