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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Very efficient process

My cat has been sick a number of times, emporium has been very reliable every time we needed them. Insurance premium is reasonable, very efficient, highly recommended. Reviewed on: 12th October 2023

very helpful

my 12yr old cat was diagnosed with a thyroid problem I contacted the insurance emporium with a claim they were really lovely to me and sorted my claim out with no problems and very quick Reviewed on: 12th October 2023

Thank you

Thank you for being there (just in case) Thank you for the reduction in this years subscription. And thank you for lovely chats i have with your sales crew.. Reviewed on: 12th October 2023

Kind, thoughtful and quietly efficient

When my dog had to have an operation and subsequently had to be put to sleep, the person at the end of the phone understood and didn’t make a fuss when I broke down and couldn’t finish the call. Most recently, when my card payments unexpectedly stopped the matter was dealt with over the phone quickly and immediately without having to put me through to another department or operator. Consequently, the problem was sorted,I had continuity of care and was very happy. Reviewed on: 12th October 2023

Impressive Insurance Company.

I gave gas and continue to have excellent service from The Insurance Emporium having had to call them in on ongoing treatment for my dog. They were quick to sort out vets bill and I was reimbursed quickly also. No great increase increase in premiums either. Very impressed with this company. Reviewed on: 12th October 2023

Quick Claim Settlement

Our cat Smokey broke his leg and all my visits to the vets and subsequant bills were dealt with by the Emporium very quickly. Reviewed on: 12th October 2023

The best pet insurance company

I have been insuring my dogs for many years and used a good few insurance companies. The Pet Emporium is so flexible with its choice of plans and has been excellent in offering insurance for older dogs with its cost share options. This means I can keep my precious dogs covered at ripe old ages with a reasonable monthly premium. Even when I have to claim I know I am only responsible for a small part of the total amount. Vet treatment is advancing so much much more can be done which also means the risk of paying for expensive treatment increases too. Any claims I have made have always been settled promptly and larger claims have been paid direct to my vets. Honestly I can’t fault them ! Oh and the customer service is second to none when you contact them too Reviewed on: 12th October 2023

NEW NEW DOG,CAT OR THINKING OF CHANGING GO TO EMPORIUM

I HAD A VERY SICK DOG. THEY WERE KIND HELP FULL AND ALWAYS THERE FOR US. I HAVE 2 CATS AND 2 DOGS NOW. I WOULD NOT CHANGE TO ANOTHER INSURANCES COMPANY THEY ARE THE BEST Reviewed on: 12th October 2023

5-star Pet Insurance - 5-Star service!

Recent serious injuries to my cat required a necessarily-protracted insurance claim, which was handled compassionately, professionally, promptly and seamlessly from start to finish. Customer Service staff were exceptionally polite, helpful and efficient and claims were assessed and paid at lightning speed. I cannot recommend this company highly enough. They are without doubt THE go-to pet insurance company with excellent value-for-money premiums and a no-nonsense, customer-focused business model. I would recommend that everyone switches to the Insurance Emporium for their pet insurance as soon as they can! Reviewed on: 12th October 2023

Great instiance

Very good service with good offers on monthly renewable insurance Reviewed on: 12th October 2023

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