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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Cat Insurance.

I took out insurance for my kitty a few years ago, he is 18 and a half now bless him. To make a claim is so easy, my vets sorted it all out and I receive my money very quickly. I was kept updated and my payments do not go up drastically every year. I would recommend the Insurance Emporium to everyone. They are professional, care and make a claim stress-free. Reviewed on: 12th October 2023

Highly recommended. The same cover but with cheaper premiums

Same cover but with cheaper premiums and also offer a multi pet policy. Having several dogs, this makes it affordable to have them all covered by insurance. Reviewed on: 12th October 2023

Helpful and speedy

I had a pet claim last year and was very impressed by the service and quickness of my claim. Reviewed on: 12th October 2023

Great Service

Very smooth from the start of the claim and quick payment. Reviewed on: 12th October 2023

Straightforward insurance

Easy to understand policies, great communication and reasonable premiums, I’ve stayed with Insurance Emporium for several years. Reviewed on: 12th October 2023

Great company

Great company. Reassurance when you need it. Reviewed on: 12th October 2023

Totally reliable

Have had 3 cats insured with The Insurance Emporium. They were prompt to acknowledge any claims made and equally prompt with payment due to me. I was kept informed during the claim process. The Insurance Emporium showed compassion when one of our cats died earlier this year. Insurance Emporium has been the cheapest of their competitors for our requirements and I would recommend them. Reviewed on: 12th October 2023

Excellent insurance cover.

Easy to understand renewals and guide to tge cover they provide. Reviewed on: 12th October 2023

Dog insurance

Great company, always happy to renew our policy with them and 100% would recommend to anyone Reviewed on: 12th October 2023

Fantastic insurance company

I am so pleased I have emporium insurance for my French bulldog. The claims I have made have been accepted each time and the agents are so helpful. The turn around time is swift. I love the fact that the allowance for each condition is per calendar month rather than yearly as other insurances. I took out the lifetime insurance and I have never regretted it. Well done emporium Reviewed on: 12th October 2023

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