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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Pet insurance

Very easy process when dealing with a claim for my dog Reviewed on: 12th October 2023

Helpful no-nonsense

Always had a great service, no quibbles and available to talk to when needed. Reviewed on: 12th October 2023

WONDERFUL CARE IS ALWAYS THERE

LEXXI MY NEWFOUNDLAND WAS ALWAYS OUT OF BREATH SAY VET AND FOUND OUT SHE HAD LEAKING VALVE AND THE EMPORIUM INSURANCE COVERED HER FOR HEART MONITOR VET SPECILIST AND ALL TRATMENT HAVE BEEN REASSURED OF HER CARE FOR LIFE AND MONTHLY MEDICATION HAVE BEEN WITH OTHER INSURANCES WHICH STOPPED AFTER 6 MONTH THIS ONE IS THE BEST OF CARE Reviewed on: 12th October 2023

Horse Insurance

Excellent friendly staff. So glad I picked this company over Pet Plan. I have used this company for my horse for over 10 years. They have always settled my claims quickly and without fuss. Would highly recommend. Reviewed on: 12th October 2023

Fantastic company, very easy to set up new policies

I have never had any problems with insurance emporium Reviewed on: 12th October 2023

Great Value

When I was looking for pet insurance for my horse, the insurance emporium was the best by far. Reasonable price and everything I needed for my horse. Highly recommend. Reviewed on: 12th October 2023

Great communication

Horse insurance set up over the phone - very quick and easy, very helpful as this is my first horse insurance Reviewed on: 12th October 2023

Easy

Putting in a claim is simple, quick and friendly team Reviewed on: 12th October 2023

They Do What They Say They Will Do

I have insured my two cats with the Insurance Emporium for about twelve years now. They have always been very easy to deal with and upfront with everything. Simple and straightforward explanations of what are difficult and sometimes complex policies. Earlier this year one of our cats was diagnosed with cancer. That’s when you are glad you paid all that money for all those years. Thanks to the insurance we could afford tests and examinations that were far beyond the budget we would have had without it. In the end we chose the palliative route but we knew it was based on the best advice available from vets we could never have dreamt of affording. The Emporium never quibbled once and continued on funding the palliative medicines prescribed. I had never heard of the Insurance Emporium and had doubts about using them at first, you need never have those doubts. Reviewed on: 12th October 2023

"Insurance Emporium Pet Insurance: A Lifesaver for Me and My Cat"

Insurance Emporium Pet Insurance has been a true lifesaver for my cat and me. Over the past year, my poor cat has faced continuous health challenges, including a severe abscess and ear issues. As a single parent, these unexpected expenses were a heavy burden. Insurance Emporium's support, despite my modest monthly payment, has been incredible. They swiftly processed claims, covering my cat's treatments, lifting a significant financial weight off my shoulders. I recommend them to a fellow pet owner at the vet's at our last visit. The Insurance Emporium Pet Insurance is a trustworthy partner in pet healthcare. Thank you, Insurance Emporium, for your exceptional care and assistance during a tough year. Reviewed on: 12th October 2023

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