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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Sad loss of our gorgeous horse sympathically and professionally handled

during the whole end to end process from diagnosis, surgery and ultimately the devastating decision to have to put our 8 year old boy to sleep the whole team were hugely supportive, sympathetic and kind whilst maintaining excellent levels of professionalism. It made a really sad situation easier to navigate without any unnecessary red tape or challenge Reviewed on: 12th October 2023

Best Overall Pet Insurance

Easy to use website, very clear when it comes to getting quote and the form filling seemed to be easier too. Good price too. Reviewed on: 12th October 2023

Great Cpompany

we have our two dogs and our cat insured with Emporium and they have always provided an excellent service when we require their help , premiums are far and they are an excellent company Reviewed on: 12th October 2023

Quick and Easy

I would recommend Insurance Emporium as I've not had any issues with them. Was quick and easy to buy the policy and was easy to renew also! Reviewed on: 12th October 2023

Poor Value

Expensive and too many hidden costs Reviewed on: 12th October 2023

Reply from The Insurance Emporium Good afternoon, Thank you for your review, We are sorry to hear of your comments. If there is something specific you would like us to look into, then please contact us at [email protected] Kind regards, Kirsty The Insurance Emporium Response date: 16th October 2023

Peace of mind that does not break the bank

Sensible and easy to understand cover at a cost effective price. Reviewed on: 12th October 2023

Best I've seen

Can not fault them. All claims settled quickly and in full, unlike other companies I have dealt with. Reviewed on: 12th October 2023

So far so good

I've made one claim and so far the Insurance Emporium seem to have done a good job. Reviewed on: 12th October 2023

No fuss just good value and and peace of mind

I’ve been with The Insurance Emporium for many years. They make it simple and easy to insure your beloved animas and I’ve rarely been tempted to look elsewhere. No point as they are the best company providing the best value .Thank you ! Reviewed on: 12th October 2023

Great value

I would just like to say that The Insurance Emporium is the best and cheapest insurance around, I'm very happy Reviewed on: 12th October 2023

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