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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

They Do What They Say They Will Do

I have insured my two cats with the Insurance Emporium for about twelve years now. They have always been very easy to deal with and upfront with everything. Simple and straightforward explanations of what are difficult and sometimes complex policies. Earlier this year one of our cats was diagnosed with cancer. That’s when you are glad you paid all that money for all those years. Thanks to the insurance we could afford tests and examinations that were far beyond the budget we would have had without it. In the end we chose the palliative route but we knew it was based on the best advice available from vets we could never have dreamt of affording. The Emporium never quibbled once and continued on funding the palliative medicines prescribed. I had never heard of the Insurance Emporium and had doubts about using them at first, you need never have those doubts. Reviewed on: 12th October 2023

"Insurance Emporium Pet Insurance: A Lifesaver for Me and My Cat"

Insurance Emporium Pet Insurance has been a true lifesaver for my cat and me. Over the past year, my poor cat has faced continuous health challenges, including a severe abscess and ear issues. As a single parent, these unexpected expenses were a heavy burden. Insurance Emporium's support, despite my modest monthly payment, has been incredible. They swiftly processed claims, covering my cat's treatments, lifting a significant financial weight off my shoulders. I recommend them to a fellow pet owner at the vet's at our last visit. The Insurance Emporium Pet Insurance is a trustworthy partner in pet healthcare. Thank you, Insurance Emporium, for your exceptional care and assistance during a tough year. Reviewed on: 12th October 2023

Sad loss of our gorgeous horse sympathically and professionally handled

during the whole end to end process from diagnosis, surgery and ultimately the devastating decision to have to put our 8 year old boy to sleep the whole team were hugely supportive, sympathetic and kind whilst maintaining excellent levels of professionalism. It made a really sad situation easier to navigate without any unnecessary red tape or challenge Reviewed on: 12th October 2023

Best Overall Pet Insurance

Easy to use website, very clear when it comes to getting quote and the form filling seemed to be easier too. Good price too. Reviewed on: 12th October 2023

Great Cpompany

we have our two dogs and our cat insured with Emporium and they have always provided an excellent service when we require their help , premiums are far and they are an excellent company Reviewed on: 12th October 2023

Quick and Easy

I would recommend Insurance Emporium as I've not had any issues with them. Was quick and easy to buy the policy and was easy to renew also! Reviewed on: 12th October 2023

Poor Value

Expensive and too many hidden costs Reviewed on: 12th October 2023

Reply from The Insurance Emporium Good afternoon, Thank you for your review, We are sorry to hear of your comments. If there is something specific you would like us to look into, then please contact us at [email protected] Kind regards, Kirsty The Insurance Emporium Response date: 16th October 2023

Peace of mind that does not break the bank

Sensible and easy to understand cover at a cost effective price. Reviewed on: 12th October 2023

Best I've seen

Can not fault them. All claims settled quickly and in full, unlike other companies I have dealt with. Reviewed on: 12th October 2023

So far so good

I've made one claim and so far the Insurance Emporium seem to have done a good job. Reviewed on: 12th October 2023

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