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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Excellent !

Very helpful and efficient and good value for money Reviewed on: 20th August 2024

No fault to find

Easy and competitive price for our elderly cats. Reviewed on: 20th August 2024

Excellent Service

Had to make a claim a couple of years ago and the communication was first rate with no hassle from initial request to completion. One happy customer thank you. Reviewed on: 20th August 2024

Pet Insurance review

Had to make a claim for an operation on our little dog. He had a cornial membrane transplant on his eye. He's recovering well now as far as we know. Your company paid out very promptly and I would like to thank you for all your help. Reviewed on: 20th August 2024

Excellent and friendly customer service.

Excellent and friendly customer service and good value for money Reviewed on: 20th August 2024

Compassion received during a difficult time

When I sadly lost by beloved border terrier, they were compassionate and they made it very easy and simple to make the necessary claim Reviewed on: 20th August 2024

Paid out so quickly and we're really helpful when ou...

Paid out so quickly and we're really helpful when our big sports horse needed surgery on his stifles! Made the whole process so much easier! Reviewed on: 20th August 2024

They settled my claim without any issue and were esp...

They settled my claim without any issue and were especially helpful and understanding. Reviewed on: 20th August 2024

Prompt compassionate service

My dog developed a serious health condition this year and all claims have been dealt with promptly, courteously and compassionately. Fabulous! Reviewed on: 20th August 2024

Been with them for years with 4 dogs.

Been with them for years with 4 dogs. One had skin condition then cancer always paid out no problems at all. Very good customer service Reviewed on: 20th August 2024

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