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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Positive experience

I've had no negative experience with The insurance emporium. Good value for money, I've not made a claim before, but I am happy with the customer service. Reviewed on: 20th August 2024

Great choice for pet insurance

I have had my two dogs insured with Insurance Emporium for at least 6 years. In that time i have had to claim for both dogs for one thing or another and had no issues with payments from them. Claim forms are easy to submit. And althought the renewal price increases (don't they all) so far these have been reasonable. Would recommend. Reviewed on: 20th August 2024

Ive always found them to be knowledgable and helpfull

Ive always found them to be most knowledgable and informative and helpful. willing to spend time in explaining the services and products so that everything is completely clear and making sure one has the right product and cover needed. Reviewed on: 20th August 2024

best experience when my cat passed away.

They provided me with the best experience in the last few months of my cat's life. Reviewed on: 20th August 2024

Simple to set up my policy and regular communications.

Simple to set up my policy and regular communications. Reviewed on: 20th August 2024

Stress-free claim process

I have had to make a claim for vet treatment for my horse and The Insurance Emporium Team made it an stress-free process. Reviewed on: 20th August 2024

Have used them for years for horse insurance price i...

Have used them for years for horse insurance price is always very reasonable and always great customer service Reviewed on: 20th August 2024

Used for a few years

Had insurance with a number of dogs for a few years. Always found them easy to deal with and claims dealt with promptly. Reviewed on: 20th August 2024

Really helpful when needing advice

Really helpful when needing advice Reviewed on: 20th August 2024

Excellent pet insurance

Excellent communication and competitive cover and pricing. Reviewed on: 20th August 2024

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