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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.85 (5993 reviews)

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4.84

Based on 5,993 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5993)

Very easy to deal with at extremely difficult time

Very easy to deal with at extremely difficult time Reviewed on: 20th August 2024

When dealing with claims they are efficient, however...

When dealing with claims they are efficient, however when you get your renewal you need to read everything, as they make changes without highlighting them or informing you. Reviewed on: 20th August 2024

Amazing customers service, prompt and efficient.

Amazing customers service, prompt and efficient. Just all round the best I've ever come across. I trust my animals are valued and cared for Reviewed on: 20th August 2024

So far so good.

No claim experience only annual renewal so far all good as dog is now 7 a bit disappointed that the premium increases each year but same with other providers. Reviewed on: 20th August 2024

Really easy to claim

We have a dog with epilepsy and we find it’s so easy to claim via vet surgery. Reviewed on: 20th August 2024

Great experience with The Insurance Emporium!

We had only just recently joined The Insurance Emporium when one of our cats had an accident. As you can imagine, this was a stressful event but we found the whole claim experience to be straightforward and hassle-free which was a great relief to us! Reviewed on: 20th August 2024

really easy to get in touch, good customer service

really easy to get in touch, good customer service Reviewed on: 20th August 2024

The Cat's Whiskers

Thankfully,i've never yet needed to make a claim, however I have spoken to the company on a few occasions for advice. It's so refreshing to actually speak to a real person and get straight answers. I like that it's local too. Because I haven't made a claim since taking out my policy, I receive a discount - very welcome. Very happy with the service I have received Reviewed on: 20th August 2024

Would recommend

Always competitive prices and excellent level of cover Reviewed on: 20th August 2024

Easy to sort out and get the cover I needed...

Easy to sort out and get the cover I needed Reviewed on: 20th August 2024

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